ROOMS & GXP
How many MEA apartments do we have?
96 Apartments
List down the member tiers in order and how many qualifying nights
Member
Sliver - 10 qualifying nights in a year
Gold Elite - 25 qualifying nights in a year
Platinum Elite- 50 qualifying nights in a year
Titanium Elite - 75 qualifying nights in a year
Ambassador Elite - 100 qualifying nights in a year
How many times should we minimally use the guest's name during stay
2 Times minimum during stay
The Woodshed Grill & Bar, what time it opens and which dishes are served
The Woodshed Bar & Grill offers perfectly grilled cuts, premium meats, tender seafood, and bold shareable dishes crafted over open flames.
Operating Hours:
Breakfast (Weekday): 6:30 AM – 10:00 AM
Breakfast (Weekend): 6:30 AM – 10:30 AM
Lunch: 12:00 PM – 3:00 PM
Dinner: 7:00 PM – 10:30 PM
What is the name of the SPA
How many events room do we have in total
6 events room
2 Ballrooms
4 Meeting rooms
How Many bedrooms are in the pent house
4 bedrooms
Explain the 3-lifetime Elite Members and qualifications
Available for Elite levels (Silver, Gold, Platinum)
Based on total number of Elite Night Credits and Years of Elite status
Explain the 15/5 rule
Follow the 15 / 5 (4.6m / 1.5 m) Rule .
Make eye contact and smile at 15 feet (4.6m or 15 steps)
Provide a warm greeting/welcome
Maintain good posture and eye contact through visible engagement and attentive listening
Be well-groomed and professional wearing clean attire that is in good condition
Provide a warm and sincere closing E.g., "Enjoy your stay", "Thank you for joining us today", "Have a great night"
Tell me about the Majlis Coffee Lounge and operating hours
A calm and inviting lobby-level café ideal for a relaxing break, productive moment, or casual meet-up.
•Open Everyday
•7:00 AM-10:30 PM
What are the opening hours for the pool
10:00 AM-8:00 PM
What is the Maximum capacity for NSAMBYA JUNIOR BALLROOM
369 pax
What are the sizes of our rooms?
Deluxe Rooms: 34 m2 Premium Rooms: 34 m2
Junior Suite : 51 m2
Senior Suite : 72 m2
Vice Presidential Suite: 110 m2 Presidential Suite: 150 m2
What should a member do if they are missing stays for 2026 that should count toward status?
If the missing stay occurred at your hotel, you may assist the member by submitting a missing stay case in GXP on their behalf.
How check-in a Marriott Bonvoy member
Associates must minimally engage in applicable conversation about Marriott Bonvoy based on the guest’s membership
Membership and status verbally acknowledged Mention (2) membership level-specific benefits Marriott Bonvoy member conversation examples include:
“I see you are already a Member of Marriott Bonvoy. As a Platinum member, your benefits include…”
“Thank you for being a Gold Elite member of our Marriott Bonvoy program. You receive the following benefits…”
Your loyalty to Marriott Bonvoy means a lot to us. As a Titanium member, you receive...
Tell me about KASANA DECK and operating Hours
An open-air poolside venue offering light bites, refreshing cocktails, and a relaxed daytime atmosphere. Kasana Deck captures Kampala’s lively outdoor energy with casual seating and vibrant social interactions, making it the perfect spot for sunny lunches.
•Open Everyday
•10:00 AM-8:00 PM
How much do guest in house pay for GYM
Fee
Complimentary
Which meeting rooms can be joined?
MABIRA + BULISA MEETING ROOMS
COMBINED WITH ONE TABLE: 34 CHAIRS
Break-down how many suites do we have
17 Junior Suites
10 senior Suites
1 Vice Presidential Suite
1 Presidential Suite
Total 29 Suites
Can members rollover Elite Night Credits?
Elite Night Credits cannot be rolled over into the following year.
Explain the Check in experience as per BSA
Front Desk associate must minimally:
Review room type and special requests, if any on reservation
Confirm number of keys
Hand guest the key packet Discreetly show the written room number on key packet
Provide directions to the elevator and/or the room
Tell me about TATU ROOFTOP BAR and operating hours
Tatu is a sophisticated three-story social hub featuring a lively indoor lounge and an iconic rooftop bar with panoramic views of Kampala’s skyline.
•Open Everyday
•3:00 PM-1:00 AM
What is the SPA operating hours
Every day from 8:00 AM-9:00 PM
Name the 4 meeting rooms and capacity
TILENGA MEETING ROOM
CAPACITY: 18 CHAIRS
KINGFISHER MEETING ROOM
CAPACITY: 18 CHAIRS
BULIISA MEETING ROOM
CAPACITY: 18 CHAIRS
MABIRA MEETING ROOM
MAXIMUM CAPACITY: 34 CHAIRS
With-in what time should we respond to CEC Cases
with-in 72 hours
What on-property benefits do members receive if their status changes during a stay?
• A: At Check-In: Members receive benefits based on the Elite status held at that time.
• After Check-Out (within 48 hours): Guaranteed Welcome Gift and Elite Bonus Points are based on the Elite status held at the time of stay processing.
How can you offer Proactive Additional Assistance upon check-in
Associates must proactively offer additional assistance to guests, examples include:
May I assist you with anything else?
Is there anything else I may do to ensure you have a pleasant stay?
Please let me know if there is anything else I can assist with.
A minimum of (1) associate must make a proactive offer of additional assistance during the arrival experience (e.g., front entrance, check-in, arrival bell service)
Tell me about Iron Taps Sport Bar and opening hours
A dynamic sports bar known for its vibrant atmosphere, signature brews, and hearty comfort food. Iron Taps is the perfect casual venue to gather with friends, watch games on big screens, and enjoy an energetic social environment with excellent service.
•Open Everyday
•3:00 PM-1:00 AM
List the Services, Treatments and Amenities
Body Scrub
Body Wrap
Couples Massages
Eye Treatment
Facials
Fitness Classes
Foot Bath
Makeup Services
Manicures/Pedicures
Massages
Men's Services
Steam Room
Therapy Bath
Waxing
What is the maximum capacity for KAMPALA GRAND BALLROOM
985 pax