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Chapter 61
Chapter 62
Chapter 63
Chapter 64
100
What are the 2 general categories of communication?
Verbal and nonverbal
100
What was created to protect the privacy and rights of patients?
HIPAA
100
What are the two methods to handle accounts receivable?
Computer system and pegboard system
100
How many days are considered provisional employment?
90 days
200
What is the most important public relations tool in the dental office?
Telephone
200
What contains all the financial information for each patient or family?
patient ledger
200
When should all receipts, checks and cash be deposited?
Daily
200
What is the most important factor in professional success and goals?
Positive attitude
300
Which letter format has text flush, paragraphs double spaced and lines single spaced?
Block
300
What is the most commonly used system for patient filing?
Alphabetic
300
In insurance terms, what is the role of the dentist?
Provider
300
How is your work experience listed on a resume?
Starting from the most recent, with names, dates and locations
400
What is expressed through body language and eye expression, and can also cause feeling of alarm in a patient?
Nonverbal communication
400
What is the purpose of a call list in the dental office?
Scheduling patients on short notice
400
What is the most effective means of collection?
Telephone call
400
What is the purpose of an interview?
To determine if you are right for the position and for you to determine if you would be happy in said position
500
If a parents tells a child that if they get a cavity they will have to get a "shot" to fix it, what fear occurs?
Acquired fear
500
Where would you find consent forms for a patient?
Patient dental records
500
Regarding insurance, the party that pays the claims and collects the premiums is the?
Carrier
500
What information should be included in the heading of the resume?
name and address