What do you ask for when a guest requests a new room key?
To see a picture ID.
100
Which reward members are automatically upgraded to have access to the Concierge Lounge?
Golds and all Platinums.
100
Where is the "Delta Discount" button located in MICROS?
Click on 'payments', then click on 'discounts'. The 'Delta Discount' button is located in the left column.
100
What color is the slip that is filled out after adjusting a charge from a guest's room account?
Green
100
What is a good restaurant to send a guest with a gluten allergy to?
616, Bistro Bella Vita, San Chez... other answers may be acceptable
200
Where do we send guests in case of a fire in the hotel?
Across Louis Campau st, next to Z's Bar and Grille.
200
What are the breakfast hours in the Concierge Lounge?
6:30am to 9:00am Monday through Friday
7:00am to 10:00am Saturday and Sunday
200
True or False: The new JW Spa Package comes with free breakfast.
False
200
What types of certificates get posted as cash?
Marriott Cheques.
*Use "MARRIOTT" as the reference.
200
What time is the Van Andel Public Museum open on Sundays?
The public museum is closed on Sundays from June 26th through September 4th.
300
True or False: We are allowed to print a document from a guest's flash drive by plugging it into one of our AYS computers.
False
300
When is the lounge strictly for adults 18 and older?
After 5:00pm on Friday and Saturday evenings.
300
What do we do when a cash paying guest orders IRD?
Call the IRD server at 1702 and let them know to expect payment upon delivery of the food.
*If the guest is actually just a Delta or other similar guest, you can change the MOP line to "SC/room and tax to master."
300
What is the proper reference for a half-day rate posting?
"1/2 day"
300
True or False: Our guests can access our Marketplace after 10:00pm.
True: but after 10, items can only be purchased using room charge or credit cards.
400
Where are the panic buttons located at the front desk?
Below cash drawer 1, and above printer 4.
400
What days and times is the Concierge Lounge ELO'd?
Friday and Satuday nights from midnight until 6:00am.
400
Before ordering a bag of rose petals from Eastern Floral, what should you do?
Check the rose petal log in the front of the Amenities binder to see if it is possible to share a bag of rose petals from another reservation.
400
What do we need from a guest to consider them 'tax exempt"?
*a copy of their tax exempt credit card
*a filled out tax exempt form
400
What are the hours of the 616 breakfast buffet on Saturdays and Sundays?
7am to 2pm both days.
*$15 for adults
*6.16 for children from 4 to 12
*$0.61 per year for children under 4.
500
What is the proper procedure to follow when checking in a cash-paying guest?
1) Copy picture ID and give copy to Security
2) Take cash for room and tax and parking PLUS a $250 security deposit.
3) Turn off movies to room
4) Lock the minibar in the room
500
How much does it cost to rent the View Room?
a) $250 for a 4 hour period
b) $100 for a 4 hour period for Gold or Platinum Members.
500
When ordering flowers for a guest, what is the standard percent that we add to the cost of the flowers before telling them the total?
15%
500
If a guest wants to split charges onto a separate bill, but their account has already been checked out of PMS, what can you do?
Walk in a house account under the guest's name and line transfer the requested charges onto this new account.