Marriott Bonvoy
Ambassador Elite members have to spend this much in yearly revenue to qualify
What is $20,000USD?
We must mention offer three things during wake-up call delivery?
What is weather, breakfast, follow-up call?
Guest checks in with government rate but does not have GOV ID? What is the process?
Change back to rack rate and add a trace
Name the two types of wows.
What is legendary and essential?
Silver Elite Members get this as their Elite Welcome Gift
What is 250 Points?
Emerald guest asks for pizza place nearby, what do you do?
Suggest IRD pizzas first
What two places do we store tax exempt forms?
What is night audit folder & shared drive?
What is today's Gold Standard?
SV # 11: I am proud of my professional appearance, language, and behavior
What do we do if guest is missing points from their stay over a month ago?
What is attach folio and e-mail stay.add@marriott.com
When taking an IRD order you must always quote this time frame and this percentage service charge
What is 25 minutes, 20% service charge?
Where do you find the virtual credit cards for Hotelbeds if missing from the reservation
Dynamic Wholesale Programs spreadsheet
What are the five principles of the employee promise?
Trust, honesty, respect, integrity, commitment
Guest is checking in and asks if they can use their suite night awards for comp upgrades.
What is we do not participate in this benefit?
Standard amount of time for rapid response call (i.e.) towels to arrive to the room, and standard time to call to follow up with guest
What is 10 minutes, and 15 minutes?
If we do an upsell for $1000/night, what is the correct package code to add to the reservation
What is USS1000?
Name service value #8
What is I have the opportunity to continuously learn and grow?
Coach Caputo's assistant comes to Front Desk to ask how many nights he will receive towards his status since his membership was on all 6 reservations. Each reservation was a 2 night stay.
What is 2 nights?
You must offer these three things at check-out?
Print boarding pass, transportation, luggage
Group guest comes to the FD to ask to change all charges to master for 3 rooms. What are the two things we need to do before changing the routing?
Verify that they are the authorized signer on the resume, have them save group billing change form
What is The Ritz-Carlton vision?
What is Inspire life's most meaningful journey's?