THE RULES THAT SOCIETY HAS SET FOR THE PROPER WAY TO BEHAVE AROUND OTHER PEOPLE.
What DOES ETIQUETTE MEAN?
100
ALL TEAM MEMBERS!!
WHO CONTRIBUTES TO THE SUCCESS OF THE PRACTICE?
100
A PATIENT ARRIVES FOR YEARLY VACCINATIONS. ANOTHER PATIENT ARRIVES THAT HAS BEEN HBC. WHAT IS THE PROCESS OF PRIORITIZATION CALLED?
What is TRIAGE.
100
ALWAYS DO THIS WHEN YOU ANSWER THE PHONE.
What is A SMILE?
100
HELPS KEEP THE ENTIRE TEAM WORKING TOGETHER & OFTEN REPORTS TO A HOSPITAL ADMINISTRATOR, THEY HANDLE CLIENT AND PERSONNEL ISSUES, SUPERVISE TRAINING SESSIONS, HOLD TEAM MEMBERS ACCOUNTABLE.
What is A PRACTICE MANAGER?
200
THE TONE OF YOUR VOICE.
What is PITCH?
200
OPEN & HONEST COMMUNICATION
What is A KEY INGREDIENT TO TEAMWORK?
200
NEVER LONGER THAN ONE MINUTE
HOW LONG SHOULD YOU LET A CLIENT HOLD BEFORE GOING BACK ON THE LINE?
200
TRUE OR FALSE
ALL PHONE CALLS WITH CLIENTS ABOUT THEIR PETS SHOULD BE DOCUMENTED IN THEIR RECORDS.
TRUE
200
SOMETIMES THE FIRST TO RECOGNIZE AN ABNORMALITY ON AN ANIMAL.
What is THE GROOMER?
300
THE PROCESS OF MATCHING AND COMPARING FIGURES FROM A TRANSACTION TOTALS SHEET WITH ACTUAL RECEIPTS AND FUNDS ACCEPTED AS PAYMENTS. THE BALANCE OF THE TRANSACTION TOTALS SHEET MUST MATCH THE FUNDS.
What is RECONCILIATION?
300
A GRADUATE OF A 4 YEAR BACHELOR OF SCIENCE PROGRAM IN VETERINARY TECHNOLOGY ACCREDITED BY THE AVMA.
What is A VETERINARY TECHNOLOGIST?
300
A CLIENT BRINGS IN THEIR DOG TO BE EUTHANIZED, THEY NEED TO SIGN THIS FORM.
What is A CONSENT FORM?
300
NO MORE THAN THREE TIMES SHOULD THIS HAPPEN
PHONE RINGING
300
THEY KEEP THE PATIENT CLEAN AND ALERT THE TEAM OF ANY CHANGES IN THE PATIENT'S STATUS.
What is KENNEL ASSISTANT?
400
CASH SET ASIDE IN THE PRACTICE TO PURCHASE ITEMS NEEDED FOR THE BUSINESS WHEN A CHECK IS NOT AVAILABLE.
What is PETTY CASH?
400
THE "FACE" OF THE VETERINARY PRACTICE.
What is A RECEPTIONIST?
400
YOUR CLIENT IS FLYING OUT OF TOWN WITH THEIR PET, THEY NEED THIS TO FLY.
What is A HEALTH CERTIFICATE?
400
SHOULD BE REVIEWED IN DETAIL BEFORE PRESENTING THE TOTAL DUE FROM THE CLIENT.
What is THE INVOICE?
400
REGULATES WHAT A VETERINARY TECHNICIAN CAN AND CANNOT DO.
What is PRACTICE ACT?
500
THEY DO NOT REQUIRE A "YES OR NO" ANSWER;THEY OPEN THE DOOR FOR DISCUSSION.
What is AN OPEN ENDED QUESTION?
500
TEAM MEMEBERS ARE ABLE TO WORK IN ALL AREAS OF THE PRACTICE?
What is CROSS TRAINING?
500
TAKE THEM STRAIGHT TO AN EXAM ROOM AND TELL THEM THE VETERINARIAN OR PRACTICE MANAGER WILL BE WITH THEM RIGHT AWAY.
WHAT DO YOU DO WITH AN ANGRY CLIENT THAT COMES INTO YOUR OFFICE?
500
VERY QUIETLY AND DISCREETLY IS HOW YOU HANDLE THIS FRONT OFFICE PROBLEM WITH A CLIENT THAT IS CHECKING OUT.
What is A DECLINED CREDIT CARD.
500
PRESENTED TO GRADUATED VETERINARY TECHNICIANS SO THEY MAY BECOME REGISTERED.
What is VTNE (VETERINARY TECHNICIAN NATIONAL EXAM.