Show:
Billing
Trouble Tickets
General
Sales Force
CERT
100
15%
What is the % of Discount if the customer has all 3 Frontier Products?
100
CF
What is entered for a customer having a problem with a feature on their line?
100
Customer Electronic Reference Tool
What does the Acronym CERT stand for?
100
Verify account
What must we do for every account?
100
865/497
What is the NPA/NXX for Washburn TN
200
CVP discount applies.
What is Asterisks on a bill mean?
200
Try to access Voice Mail box before entering TT
What mist be done before entering TT for Customer having issues with VM
200
CORG
What can we use to find additional information on Frontier products/services?
200
Create a case and log interaction.
What must we do when we speak with our customers?
200
Digital Phone/Custom Value
What is the drop we would select to find Digital Phone Plans?
300
Grandfathered calling plan.
What is Digital Phone Bronze plan considered?
300
RO
What is entered for a customer that has no dial tone?
300
7am - 11pm M-F 8am - 8pm Saturday and Sunday
What is the call center Calling hours?
300
Adjustments and/or Products
What is the tabs we use to give a credit to a customer?
300
Exchange
What is the default page when pulling up an exchange in CERT?
400
$2.00 MRC
What is MRC for monthly Statement if the customer has Online Bill pay account?
400
Viryanet
What is the application the outside techs use?
400
Salesforce
What is the application we use to maintain customers accounts?
400
Group Billing or TN Drop Down
What is the area we can find Member TN's
400
WC
What is the abbreviation for Wire Center in CERT?
500
$10 / mo for remaining lenght of PPP.
What is the ETF for a customer in WV
500
Testboard
What is called when entering a Maintenance Ticket?
500
27
What is the number of states Frontier Services?
500
Treatment Information.
What is the area we can select to take us to Reminder past due information?
500
Directory Request Dropdown
What is the area we would request a directory for a customer?