Systems of Operations
The third of the 8 great work habits is
Be prepared
How much is retail advertised 1 Gig?
$95
What are the 4 R's in order?
Repeat, relate, reassure, resume
The 5 pieces of information we need before leaving a business.
GK name, DM name, Carrier, Carrier Pain, Impulse the bill.
When handling two or more objections what is the order that we go through and handle each objection?
Objection 1: 4 R's
Objection 2: Supervisor Special
What is the reason we use POO factors when walking into a room?
To find things to help build rapport and creditability
Internet and Battery backup costs how much per month?
$25
For which objections do we use the 4 R's
Gatekeeper, Early, and Closing objections
What question do we ask during deeper questioning?
Do you ever notice when its busy or theres bad weather your internet slows down?
What is it called when you disengage and break eye contact?
Tampa Turn
What does FORDS stand for?
Family, Occupation, Recreation, Dreams/Dogs, School/Sports
How much would the quote be 2 Gig + 2 lines + internet backup? (no promos)
195
What do we add to our reassurance piece when dealing with early objections?
3 T's (Thats the best part. Thats exactly why im here, thats wy everyone is switching)
During what 2 parts of our pitch are we doing deeper questioning to find pain points?
Speed test and Bill review.
What is it called when you advise someone of the consequences of their behavior or choices
Fear of Loss
Not being emotionally attached to someone else's decision allowing you to put other people's best interest first is called
Indifference
How much is the 5 Gig Package?
$180
Roleplay: Artificial objection "no soliciting"
Up to Tommy and Caleb
Roleplay: Deeper questioning for a 100/10 speed test.
Up to Caleb and Tommy
Thats exactly why I'm here
The best part is
That's why everyone is switching
Name the 8 great work habits!
have and maintain a positive attitude
be on time
be prepared
work a full day
Working the territory correctly
Respecting the customer and the client
Understanding opportunity
Take control
What comes included with our 7 Gig package?
1 phone line, frontier internet backup, secure pro, and premium tech pro
Roleplay: Closing objection "I need to think about"
Repeat
Relate
Reassure (3 T's).. offer solution.. JIFS+ PAIN
Resume
(Tommy and Caleb are judges)
Roleplay: Impulse for the bill after getting the same "I dont handle any of that" objection 3 times.
I have an idea! I will be next door anyway. I will come by tomorrow. Here’s how you can help. Let your boss know to leave a copy of the bill aside so I can go over it and see what you guys qualify for. Youll be here tomorrow right?
(Tommy and Caleb are judges)
Roleplay: Deal with the closing objection below:
Im really busy today can we finish this up tomorrow?