Trivia
What is the world most fearless creature.
What is the Honey Badger?
This application is used to request scheduled time off (Vacation).
What is WFO?
This person is the VP of Customer Service
Who is Karla Fanelli?
This is the number of countries with DHL presence.
What is 220+?
COE
What is Center of Excellence?
What is the creature known for darkness, which includes magic, mystery and ancient knowledge?
What is the Owl?
What is the name of the report used to measure your performance for yesterday and month-to-date?
What is Shift Report.
Name one of the 2 Backline Managers
Who are Cassie Spaulding and Robert Nielsen?
This is the year DHL was founded.
What is 1969?
NTP
What is Network Trace Procedure?
What creature is known to live and hunt in packs?
What is the Wolf?
These are measurements within CS - there are 6 Global and 5 Regional.
What are KPIs?
Name the Director of Customer Care.
Who is Benjamin Holladay?
Name the 3 bottom lines for DHL.
What are Employer of Choice, Provider of Choice and Investor of Choice?
WFM
Work Force Management
What is DHL's theme song?
What is "Ain't No Mountain High Enough."
What program is used to recognize advisors who exceed on a team level?
What is Top Performer Program?
Name 8 of 16 FL supervisors (First and Last name).
Who are Alia Muhammad, Barbara Dewe, Chuck Jones III, Elisa Williams, Frankie Oliva, Jesse Ivey, Kerry Cooper, Laura Chavez, Massimo Reggiani, Olivier Ernotte, Rose Hernandez, Samantha Osborne, Shane Rudder, Tara Goodger, Trenita White, Wayne Scott.
Name the 4 CS Attributes for DHL.
What are Speed, Passion, Can Do and Right 1st Time?
GEMA
What is Global Event Management Application?
How many countries has Mario worked in?
What is 4, Colombia, Mexico, Costa Rica, and US.
This is a monetary empowerment given to staff at all levels.
What is Goodwill Gestures?
Name your FL management team.
Who are Mario Valbuena, Flavio Vega, Napoleon Andrews, and Christina Fortner.
Name the 5 Core Competencies.
What are Making Customers More Successful, Shaping Direction, Driving High Performance, Developing Self, Developing Others?
CFSC
What is Customer Financial Support Center?