Welcome to Four Seasons!
Isadore Sharpe was quite the athlete...which led to this nickname
Razzledazzle
Name three Code of Business Conduct & Ethics topics
Anti-Bribery/corruption, Conflict of Interest, Confidentiality & Guest Privacy, Protection of Company Assets, Accuracy of Records & Reporting, Discrimination & Harassment, Health & Safety, Competition & fair Dealing, Execution of Agreements, Electronic Systems use
What are our Employee Behaviors?
Start With The Heart
Elevate Your Craft
Be You
This presenter played varsity Golf in High School
Ashley Washburn
This participant is from Senegal
Abdoul!
What is Four Seasons purpose?
To create exceptional moments with genuine heart
Belonging is being invited to the party, being asked to dance, and...
Your favorite song being added to the playlist.
What does "STM" stand for?
Service Training Manual
This presenter shared that they worked at FS Chicago
Jeff Scypinski
This participant wants to be the next Pierre-Jean Quinonero
Guillemete Manes
What three ingredients are used in the example of "how to be a coffee bean?"
Carrot, Egg, Coffee Bean
What are two forms of harassment? (Not including Sexual Harassment)
Bullying, Phyiscal, Verbal, Visual
Employee behaviors are the "_____" that brings people back?
Magic
This presenter said they would travel to Paris for 24 hours
Michal Dedera
This participant is from Guatemala and loves to dance!
Mayra
How did the Four Seasons logo come to life?
Interior Designer delivered it on the back of a napkin when traveling on an airplane
Where is our evacuation area?
59th and Park Ave under ramada area
Name three hotels featured in the "Based on a True Stay" videos
New York Downtown, Madrid, Miami, Megeve, Boston
This presenter has a daughter named Jena
Mohana Khaled
This participant loves video games and has been called "funny"
Alonso
Name everything that fills the "Core" of our Culture Tree?
Employee behaviors and the Golden Rule
What does PASS stand for?
Pull, Aim, Squeeze, Sweep
What training document do we provide that shows the sequence in which service is delivered to the guest?
Steps of Service
This presenter has a dog named ACE
Andrew Mei
This participant does not sweat when sleeping whilst fully clothed
Juan