Golden Nuggets
What VIP code is a HRG "High Return Guest"?
What is 222?
What is a complimentary offering we have here at the hotel?
What is House Car, Lobby Coffee, & Lobby infused water?
What score is needed to secure a 5 star rating from Forbes?
What is 90%?
What are Garden's hours of operation during the week?
breakfast: 6:30am - 11:30am
lunch: 12pm - 3pm (2:45pm)
What does the number on the top right corner indicate on a guests golden profile
What is the number of total global stays?
What floor is the Gotham suite on?
What is the 50th floor?
What is a standard that falls under the host
What is Chair assistance (ex)?
What is a complimentary f&b item offered in the guest room?
What is coffee/tea in minibar OR comp VOSS water in minifridge OR amenity in room
What does the lightening bolt indicate on a guest's golden profile?
What is high expectations
What are the hours of the lobby pianist?
What is 1:30pm - 4:30pm?
What is 1 item we must be aware of for mistakes and/or errors in our outlets?
What is a menu
What is the concept for Ty Bar?
What is a liquid love letter to NY
The 3 ways someone can become an elite guest are...
What is invited by corporate, JET experience, and owning a FS residence
What time is check in/check out?
What is 3pm/noon?
What is 1 classification of Forbes scoring?
What is Cleanliness & condition
What is the name of our executive chef and executive pastry chef?
Who are Ryan Schmidt and Jonathan Pereira
What is the difference between an elite guest and a centrally served elite guest?
What is Centrally served guests have an elite travel advisor through Corporate FS
How would you respond to a guest that asked, "what has changed about the hotel during the closure?"
What is (give your own spiel?) :) Structural renovations, Im more interested in telling you what didn't change
What classification is this standard, "Staff exhibits a genuine sense of interest and concern for the guest and/or demonstrates anticipatory service when appropriate and helpful."
What is graciousness, thoughtfulness & sense of personalized service
What is the bar snack provided in the Ty Bar? Are there any dietary restrictions associated with it?
What is Papadum? It is Gluten free however cross contamination is a possibility.