Mats
What is the primary purpose of a scraper mat?
To remove dirt and moisture from shoes before entering a facility.
Name one product Cintas commonly services in restrooms.
Soap, paper towels, toilet tissue, air fresheners, sanitizers, etc.
What is the purpose of a supply closet?
To store cleaning and facility supplies.
Name 3 items Cintas can provide for a breakroom or kitchen area.
Paper towels, hand soap, sanitizers, floor mats, or cleaning supplies.
How many pumps are in a Signature Series Soap?
1250
Why are Logo mats valuable to customers?
They improve branding and create a professional image.
What does a soap dispenser help prevent?
The spread of germs and bacteria.
Name 3 janitorial product commonly found in a supply closet.
Microfiber cloths, disinfectants, trash liners, gloves, etc.
What would be a reason why you would encourage a customer to utilize our Terry Towels and Microfiber Towels in a kitchen setting instead of just one towel?
Terry towels are used primarily in the kitchen setting dealing with greases/ grime. Microfiber towels are used to wipe tables/ glass leaving little lint trail.
What are the two types of Signature Series Soap we carry?
Anit Bacterial and Moisturizing Foam
Where should entrance matting systems be placed for maximum effectiveness?
At all primary entry points and high-traffic entrances.
Why is restroom appearance important to businesses?
It impacts customer perception and employee satisfaction.
Why is it important to have an organized supply closet?
Fully understand usage, current inventory and cost saving implications.
What type of mat is commonly used in kitchen areas to improve safety?
Wellness mat or Duralite Mat
What is the minimum requirement for our Sales Representatives to sell each week?
$150.
What type of mat is commonly recommended immediately inside a doorway after a scraper mat?
A Xtraction Mat
Which restroom product helps eliminate odors?
Air fresheners, Urinal screens, bowl clips
Scenario: You sold a prospect Mats, Mops and Towels and for some reason you missed the supply closet. You and the prospect go to the supply closet and see they have Fabuloso, Pine Sol and Windex on the shelves. Why should the customer utilize our chemical services?
Consolidation of vendors and overall program cost savings.
When a customer gives you the objection, " I just wash my towels and aprons at the house its not that much more work." How do we handle this objection?
Clarify, Explain, Trail Close.
What does the MEET process stand for?
Magnify, Educate, Explain, Trail Close
How can a comprehensive matting program help reduce facility costs?
By reducing slip-and-fall risks, protecting flooring, lowering cleaning expenses, and extending floor life.
What opportunity should an SSR look for if a customer frequently runs out of restroom supplies?
Additional dispensers, increased service frequency, or upgraded restroom solutions.
When installing our chemical system at a New Propsect what do we provide for free with the installation of the dispenser?
Safety Data Sheet, Labels and Spray Bottles.
A kitchen manager complains about employee fatigue from standing all day. What Facility Services solution should be recommended?
Duralite/ Wellness Mats
Do we sit down to Build rapport before a New Presentation?
What are the three zones we look at during the Tour?
Where do we want to lead our prospect to first during the Tour? And why?
1) NOOOOO
2) Restroom, Supply Closet, High Traffic area/ Kitchen (depending on industry)
3) Restroom/ Supply Closet- we build the most value in these zones