FSA ID Create
Aside from the social security number and PII this is needed to create an account.
What is email?
Should be checked on the personal information section if you do not have a social security number.
What is "I don't have a social security number."?
The timeframe for a secure code to be set either via email or mobile phone number.
What is 30 minutes?
What three ways can a customer retrieve their account information using self help
What are email, mobile phone, and challenge questions?
A portion of the account details screen that shows if an FSA ID is active.
What is FSA ID status?
This option is listed on the contact information section of the account creation process and can be check for account recovery.
What is mobile phone number?
These are the individuals who should create Non-SSN FSA ID.
Who are Dependent student parents with no SSN and citizens of freely associated states?
This is the timeframe when an individual has unlocked their FSA ID using their challenge questions.
What is 30 minutes?
You as a CSR can assist with a locked FSA ID by sending the following to them via PAS.
What is a password reset email?
There is where you document the reason why you access PAS.
What are notes?
The number of challenge questions and answers needed to create an account.
What is 4?
The entity that provides the question for verification.
Who is Transunion?
The time frame when an individual has created an FSA ID and awaiting SSA match.
What is 1-3 days?
The customer can also do this self service option to retrieve their account information if the first three options are unsuccessful.
What is Self Service IDAR?
Where you can check the previous SSA match for the customer's FSA ID
What is SSA match results?
This portion of account information has a criterion of uppercase and lowercase letters. It also states that you should have a number and at least 8 characters.
What is a password?
The status if Transunion cannot confirm your identity.
What is inconclusive?
Process where the customer can contact us when they have exhausted all options to recover FSA ID information.
What is FSA ID account recovery case?
An option that you will never use as a agent in PAS
What is remove mobile number?
The only thing you can do you can do once you have created your FSA ID account or while its in a pending status.
What is sign and complete a FAFSA form?
T/F Can you complete exit counseling with a No SSN FSA ID?
What is False?
The timeframe for an account recovery case once the customer has responded to the email regarding the case creation.
What is 10-14 business days.
The troubleshooting option that we assist when the parent is accessing the student's FSA ID.
What is None? Remember the Privacy Agreement (The FSA ID is a legal signature and cannot be shared with anyone including family)
The section of the account details screen that indicated if a owner of FSA ID account indicates that the customer is deceased.
What is DMF( Death Master File)?