Let's Try This Again
The date that 2025-2026 FAFSA launches to the public.
What is December 1, 2024?
This Congressional agency made the following recommendations in a report in September: FSA should overhaul the submission process for parents and spouses without Social Security numbers, ensure sufficient call center staffing, and communicate timely information to students and timeframes to colleges.
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What is the Government Accountability Office (GAO)?
The acting FSA Chief Operating Officer.
Who is Denise Carter?
The social media platform on which FSA publishes the most.
What is Twitter/X?
The base period for our contracts ends on this day.
What is April 2, 2025?
These 2025-2026 FAFSA launches occur on 10/1/24 and 11/1/24.
What is Beta 1 and Beta 3?
GAO criticized FSA for not consistently providing students with timely information in the following areas (2 out of 3).
What are (1) the status of delays in processing their applications, (2) changes in their eligibility for federal student aid, or (3) solutions to technical barriers they encountered during the application process?
The acting FSA Principle Deputy Chief Operating Officer.
Who is Dennis (Denny) Johnson?
The 5 platforms FSA uses for social media outreach.
What are Facebook, Twitter/X, Instagram, LinkedIn, Reddit?
The Program Manager for our contract.
Who is Rick Coltrane?
FSA hopes to have this many 2025-2026 FAFSA submissions by November 2024.
What is 10,000+ submissions?
The volume of calls to Education’s call center that went unanswered during the first 5 months of the rollout due to understaffing.
What is nearly threequarters of calls (4.0 million out of 5.4 million calls) ?
The consulting firm performing an organizational assessment of FSA.
Who is Boston Consulting Group?
The two primary websites FSA uses to reach its key audiences.
What are StudentAid.gov and Partner Connect (fsapartners.ed.gov)?
The number of Summit-GH staff on our contract as of today.
What is 39 staff?
This group of FAFSA applicants experienced the largest decline in 2024-2025 FAFSA submissions.
What are low-income applicants?
This many students started but did not complete an application during the 2024-2025 FAFSA cycle.
What is 1.6 million students?
The Under Secretary of Education.
Who is James Kvaal?
FSA’s maximum daily capacity to send emails.
What is 8-9 million?
The three funding streams for our contract.
What are SABER/SEAD, NGPO, and Organizational Assessment?
The percentage of high school seniors and other first-time applicants who did not submit a FAFSA for 2024-2025 compared to the prior year.
What is 9% of high school seniors and other first time applicants?
FSA's outreach to students, emails, text messages, social media, webinars, and the FAFSA Student Support Strategy likely contributed to narrowing the FAFSA submission gap from about 1.4 million fewer applicants in mid-May 2024 to around this many fewer applicants in late August 2024 compared to the prior year.
What is 430,000 applicants?
FSA's "Big 8" priorities.
What is 1) 2024/2025 Free Application for Federal Student Aid (FAFSA), 2) 2025/2026 FAFSA, 3) Student Debt Relief, 4) Specialty Servicing, including Public Service Loan Forgiveness (PSLF), 5) Return to Repayment, 6) Fresh Start, 7) Gainful Employment, and 8) Saving on a Valuable Education/Income Driven Repayment (SAVE/IDR) Account Adjustments?
The three types of campaigns FSA sends out.
What are Transactional, Ad-hoc, and Standard?
Chris Greene, former FSA Deputy Chief Operating Officer, moved to this new position.
What is Senior Advisor, Institute for Education Sciences?