Fraud Types
A cardholder reports that their card has been lost. After reviewing the account, you find no unauthorized or fraudulent transactions. What fraud type would apply in this situation?
LOST
Which blocking code is added to the account if the cardholder reported their card as misplaced online?
CW02
Which code blocks online transactions?
TW18
A CH has confirmed transactions that have posted to their account as fraudulent. The CH specifically indicated they lost their card while at a shopping mall. What should be the fraud type?
Stolen
What code will you see indicating a VIP account?
CW33
Which code blocks all contactless transactions?
TW19
A cardholder is reporting unrecognized transactions on their account. During the conversation, they mention that their car was broken into and their entire purse was stolen. Upon reviewing the account, you find that all recent transactions were made online. What fraud type would you classify this as?
Stolen - ST
If a CH reported card as lost/stolen online with unrecognized transaction, what code is added to the account?
CW15
This is the strongest permissive code.
TW17
A cardholder has confirmed that posted transactions on their account are fraudulent. While reviewing the account notes, you find a memo indicating that the account is being replaced due to CPP identified as Counterfeit. However, all of the transactions were completed online and entered manually. What fraud type should be assigned?
Card Not Present or Fraud Number
If a CH reports a card as lost online with no unrecognized transactions, will a replacement card be sent automatically?
Yes
What TW code blocks Chip and PIN transactions?
NONE
A cardholder reports several unauthorized transactions. Your review shows that five of the transactions were conducted online, while one transaction was completed via card swipe. How would you classify the fraud type?
Counterfeit
If there is a CW15 on the account and the cardholder confirms that they do not recognize the transactions, what should your next steps be as an FSA?
Complete Lost/Stolen report or Block and Transfer
This code is added when a CH confirms a transaction as legitimate through their online profile.
TW13