Show:
Science
English
Disney
50
100
100

What is the boiling point of water in Celsius?

100

100

What is the plural of "mouse"?

mice

100

Which family member do they not talk about in "Encanto"

Bruno

100

Mandy wanted to know the enrollment period for the active IBM employees; she said that she is planning to enroll for a dental plan for the year 2025. What should we advise the caller?

  • Advise the annual benefit enrollment period is from 10/28 – 11/11/2024, active IBMers can enroll through NetBenefit or through Fidelity.
  • Advise the annual benefit enrollment period is from 10/28 – 11/11/2024.
  • Enrollment period from 10/27/ - 11/12/2024, can enroll through Netbenefits.
  • Advise the annual benefit enrollment period is from 10/28 – 11/11/2024, active IBMers can enroll through NetBenefit or through Fidelity.
100

Keith EE was calling to have his ortho claim reprocessed since it shows denied due to no ortho coverage; as per the DCN, it shows that the dentist submitted the claim using the correct group that considered Ortho, but when you check the claim history, it shows that it was added to the old group of the member that doesn’t cover Ortho services. What would be the best resolution?

 

  • Create CRC referral to Dental Wrong SSN/Group and advise it will take 10-15 business days to review/reprocessed the claim.
  • Advise to submit an appeal so that the claim will be reprocessed.
  • Create CRC referral to Ortho All and advise it will take 10 – 15 business days to review/reprocessed the claim.
  • Both A and B
  • Create CRC referral to Dental Wrong SSN/Group and advise it will take 10-15 business days to review/reprocessed the claim.
200

How many continents are there on Earth?

7

200

What are the pronouns for males?

He/Him/His

200

What animal was Mushu from Mulan?

Dragon
200

If Mandy enrolls in a dental plan this coming enrollment period, when will be the dental coverage be effective?

  • It will be effective right away once information is received by Metlife about their eligibility.
  • Coverage will be effective on December 31, 2024
  • Coverage will be effective on January 01, 2025
  • Both A and C

Coverage will be effective on January 01, 2025

200

Policyholder Heather was calling to inquire if Metlife would consider her ongoing ortho treatment. She said that her ortho started on 10/23/2023, but the effective of her policy is 06/01/2024 and it shows that Otho work in progress is considered. What is the correct and complete resolution?

  • Advise that Metlife would consider the ortho benefit starting 06/01/2024 since that was the effective date of the policy.
  • Advise that Metlife will not consider the ortho benefits since she started her ortho treatment without the ortho coverage.
  • Advise that ortho will be considered as long as ortho work in progress is considered.
  • Both A and C
  • Both A and C
300

What is the most common gas in Earth's atmosphere?

Nitrogen

300

What word is the opposite of "cheap"?

Expensive

300

What disney Movie has the hit song "Let It Go"?

Frozen

300

What are the types of dental plans offered by IBM?

  • IBM Dental Plus Plan
  • Both a and c
  • IBM Dental Basic
  • Basic Plan, Plus plan and Ortho Plus plan
  • Both a and c
300

Jena EE an active employee of IBM called to inquire about the maximum benefit and DED for the different types of plans offered by IBM.

  • Basic Plan $500 (In and OON combined), Plus Plan $2500 (In and OON Combined), no DED
  • Basic Plan $500 (In and OON combined), Plus Plan $2500 (In and OON Combined), DED $50
  • Basic Plan will have $500 for In network and $500 for OON, Plus Plan $2500 (In and OON Combined)
  • Basic Plan $500 (In and OON combined), Plus Plan $2500 (In and OON Combined), no DED, Ortho $2500 (IN and OON Combined)
  • Basic Plan $500 (In and OON combined), Plus Plan $2500 (In and OON Combined), no DED, Ortho $2500 (IN and OON Combined)
400

What is the primary source of energy for the Earth?

The sun

400

I go/am going to America this weekend.

am going

400

What movie is the song "Remember Me" from?

Coco

400

Erin EE is planning to have her Wisdom tooth removed. What type of dental plan can she avail that covers this type of procedure? 

  • Dental Plus
  • Basic Plus Plan
  • Both A and B
  • None of the above
  • Dental Plus
400

Alice, a non-covered spouse, was calling to inquire about the claim of her daughter that was denied and was asking for FTS information. What is the best resolution we should advise?

  • If FTS information was provided over the phone create CRC referral - FTS/Handicap and advise timeframe 10-15 business days.
  • Inform the caller that the provided needs to submit a narrative indicating the FTS information.
  • Inform that FTS information is acceptable over the phone only from the policy holder/EE, spouse covered under the plan or dependent that claim was denied and asking for FTS information
  • Advise caller that she can also submit the FTS information in writing.
  • Both C and D
  • Both C and D
500

Which planet is closest to the Sun?

Mercury

500

What is the THIRD month of the year?

March

500

What poisonous fruit did Snow White eat?

Apple

500

Victor EE a retired IBMers called to inquire about the maximum benefit for the different types of plans offered by IBM. 

  • Basic Plan will have $500 for In network and $500 for OON, Plus Plan $2000 (In and OON Combined)
  • Basic Plan $500 (In and OON combined), Plus Plan $2000 (In and OON Combined), DED $50, Ortho $1500 (IN and OON Combined)
  • Basic Plan $500 (In and OON combined), Plus Plan $2500 (In and OON Combined)
  • Basic Plan $500 (In and OON combined), Plus Plan $2000 (In and OON Combined), DED $50, Ortho $1500 (IN and OON Combined)
500

Cassie EE an active employee of IBM was calling to request for EFT form. What is the complete process?

  • Advise caller they can download and print the EFT form online through mybenefits.metlife.com
  • Send Kaye Quirante an email advising the member is expecting an EFT Form
  • Send an email to Cherine Snyder including ID#, Group#, Member name, mailing address with the Subject line IBM EFT Form.
  • Print a copy of IBM EFT Form, mail to the Employee and advise 10 business days period before EFT starts.
  • Send an email to Cherine Snyder including ID#, Group#, Member name, mailing address with the Subject line IBM EFT Form.