NOD
What is the information required to process a NOD?
What are the Date of Death and the caller's name, relation and phone number.
Can a veteran add a dependent to plan at any time?
What is yes
What does FSD stand for?
What is full service dental.
What does EFT stand for?
What is electronic funds transfer.
What are our two referral destinations?
What are FSD workable and VA workable.
If the policy holder was on eft what do you need to verify first?
What is if the EFT account is still open and active.
Are the rates for VADIP plans changing for 2020?
What is yes they are
How are rates determined for FSD?
What is by state and zip code.
What will you enter for start date when setting up EFT for VADIP and for FSD?
What is the first of current month for FSD and the first of the next month for VADIP.
What do you do if customers asks for a reimbursement or payment history letter?
What is send e-mail to Rose Labuz with DBA number, year(s) needed and address or e-mail addres
If we are mailing out a paper check what is the check defaulted to as the payee?
What is to the estate of ....
Can a VADIP EE cancel plan at any time? Why or why not?
What is no, they must fulfill 12 month lock in agreement first.
How is FSD accounts billed?
What is monthly for EFT and quartely for paper billing.
Can a non policy holder or dependent on policy set EFT for the policy holder?
What is no, EFT can only be set by the policy holder directly.
What is a QLE?
What is a qualifying life event.
For FSD if there is a dependent on file and they are able to continue coverage what information do we need?
What is the name , ssn and dob of the dependent
If a VADIP member moves from California to New York will there be a a premium change?
What is yes, the rates for NY are cheaper then those in CA.
When can plan changes be made and when would the change go into effect?
What is during companies open enrollment period and the enrollment effective date.
What information is needed for setting up an EFT?
What is name of bank, routing and account number.
Where do you go to look for missing payment?
What is CBS under RSD daily work.
If a dependent on a VADIP policy wants to keep policy what do they need to have to do so?
What is CHAMPVA
How is VADIP billed?
What is VADIP is billed monthly for both EFT and paper billing.
What information is needed to verify for a reinstatement?
What is the 999 date and if there was a previous 999 on account.
What happens when there is an EFT billing error(such as insufficient funds) for a VADIP policy?
What is the account will automatically switch from EFT and be put on DB.
I have an itch to scratch tonight who knows someone?
What is I do!