Show:
Schedules
Routing
Calendar
Reports
General
100
Can you Edit or Delete a Question once it has been Activated?
No
100
Room level routing checks for Location then Building then Room -- True or False?
False - Checks from Room then Building then Location
100
Where can Administrators change the ability for Requesters, Site Administrators I/II to add Organizations?
Account Setup --> Role Setup
100
What two formats can reports be run in?
What is Excel & PDF
100
How do you bypass Email Notifications to the Booked By?
Uncheck the "Notify Booked By" box at the top of the schedule under Status
200
Can the Requester role make changes to their submitted schedules?
YES but only as long as the schedule's status is still submitted
200
If there is a conflict on Rooms, Building and Location who will the Schedule route to?
What is the Comptroller
200
If you want to schedule an event outside the room's listed hours, can you do so without making it available to do so again?
Change the hours for the individual room --> Schedule the event --> Change the hours back
200
Where can Administrators or Site Administrators see where a schedule is routed for approval?
(1) Select a Schedule, scroll to the bottom of the Schedule, see the Approval Process (2) Advanced Search (3)
200
How can an Administrator check to see the Email Notifications that have generated for a Schedule?
(1) Account Setup --> Shortcuts --> Manage Email Notifications (2) Schedule --> Shortcuts --> Sent Emails
300
Three ways you can make changes to an activated schedule.
What is change back to Submitted status, create an Alternate Event Location/Date/Time or Cancel/Duplicate event then Renew the schedule.
300
When will requests NOT follow room-level routing?
When it is an Irregular Schedule or when more than one room has been selected on a Schedule.
300
The gym is having its floors resurfaced, can you remove it's availability to be scheduled for a time period?
Yes, you click "No" on the room for Available For Use and it will remove it from the Schedule Request Form. Change it back once the room is available again.
300
Will all report types be able to made Saved Actions in the new DDF platform?
Yes!
300
What happens to the Duration Time when a Schedule Spans Over more than 1 day?
It will multiply the number of hours times the number of days the schedule Spans Over.
400
If an Schedule goes past midnight what will the Spans Over show?
Spans Over = 2 days
400
How can Site Administrators I/II's to receive task notifications?
Switch them to a Service Provider and setup Routing then switch them back to their original role
400
How do the different Cancel options appear on the Calendar?
When you Cancel a single Event it appears as a grey X. When you Cancel an Event from the selected date forward as a grey X. When you Cancel an entire schedule it will not appear on the calendar.
400
What reports can be setup as Saved Actions?
What is Schedule Reports and Advanced Searches
400
What is the CSC Service Promise?
(1) Answer the phone in 3 rings (2) Answer emails within 1 hour (3) Unlimited free training
500
What will not allow you to change an Activated Schedule back to Submitted?
(1) Invoice has been created (2) Task Notifications has generated and sent to the Service Provider (3) Date on the schedule has passed (4) Event Date has been Canceled (5) Alternate Event has been created for the Schedule
500
How would routing be setup for the following scenario: The Principal of a school wants all Schedules to go through his Secretary but he wants to review them as well and they are required to send all External schedule request to the District so they can check paper work.
Principal: Site Administrator I (Submitted) ---> School Secretary: Site Administrator II (Approved) ---> District Office: Administrator (Approved)
500
How would you remove duplicate Organizations?
Cannot remove an Organization that has a Schedule tied to it. So to remove you would have to remove that Organization from the Schedule --- Click on Print My Organizations to see how many events are linked to the duplicate organizations --> Change the name of the Organization by placing a “Z” In front of the name, drops the name to the end of the Organization list --> Mark the schedule “Do Not Rent” with reason as “Duplicate Organizations will be declined” --> Access any schedules with the duplicate Organization and insert the correct Organization name --> You can then remove the duplicate Organization
500
What are two ways you could look up the Schedules tied to a specific Organization?
(1) Advanced Search on Organization (2) Reports --> Organizations
500
What is the purpose of Questions?
Clarify more specific information that may be needed for Schedules.