Don’t get complacent, do the Remote Agent
Wrong title, document number, expiration date or issuing authority
Why do we send Section 2 for correction?
I need to submit a finish!
Who is the TEA?
This section let’s your FOA know if it is a Pre-Employment Account
What are the Compliance Requirements?
CT, IL, MN, MO, MT, NV, NJ, NM, NY, NYC, Phili or R.I.
What states CANNOT Test for THC?
Auto populates according to your office
What is the office for the ESF?
Not Legible (Has a glare, Blurry, Distorted), Category not acceptable, & does not look real and refuses to show IDs in person
Why didn't we accept the ID provided?
Submitting Sick PTO
Who is the initial contact?
This section let’s your FOA know if it is a National or SS&O Account
What is the Client Information?
A faster way to get someone to work pending the results
What is a waiver?
Can happen if the contractor is a rehire, or their profile was synced to their outlook
What is the wrong email in the ESF?
Service Center Crash, Correction Required & Password Reset
Why should we do an I9 ASAP?
Submitting a new Employment Agreement for someone who has not started
Who is the FOA?
When a client wants medical done, we need this completed
What is an OMEQ?
A faster way to test contractors
What is an Instant Panel?
DT Zip Code, Spanish speaking & Nickname
What is required in the notes if applicable?
Run Compliance, Check Legibility & Ensure Sect. 1 is completed by start date
Why do we need IDs before the start?
Submitting a new Employment Agreement for someone who started
Who is the Producer?
This commonly keeps a CRG inactive for previous clients
What is completing the reactivation process in Salesforce/Connected?
Either drugs or something medically prescribed was detected
Why is it in MRO?
Client ID, Email Address & Shift if in New Jersey
What is always required in the notes?
Different countries, categories, & laws require this action
Why do we email foreign IDs for confirmation before the start date?
A contractor is missing pay
Who is the initial contact?
Completing every question in relation to the state the client is in, dated, and signed from both AM and client
What does an Exhibit B need to be considered complete?
A legal reason needs to be selected in the Exhibit B if the client wants it (Federally funded, driving position, etc.)
What is needed to test for THC if the client wants it?
Created because of the volume of rejected ESF
What is the ESF Chat Bot?