Tech Terms
________ is the amount of time a website or server is not working - when users can’t access the specific website.
Downtime
True or False: When choosing a serivce, you want to choose one that maximizes fees for your business’s sales trends and volume.
False
_______ are wireless order entry terminals that are palm sized.
Handheld Terminals
QR code stands for _______ ______ ________.
Quick Response Code
True or False: Labor is the least controllable expense in the F&B Industry
False
_____ is brand-specific, customer-created online social media content. It can include reviews, testimonials, brand updates, videos or images
User Generated Content (UGC)
Customer data collected by a restaurant can include:
- Basic Customer info (name, contact details, birthdays, and anniversaries)
- Order history
- Feedback
- Online behavior
___ is a POS device that is connected to a cash drawer - used for cash settlements
Cashier Terminal
___ is a machine-readable code consisting of an array of black and white squares, typically used for storing URLs or other information for reading by the camera on a smartphone.
QR code
True or False: Labor Laws can vary state by state.
True
____ refers to the amount of data or information that can be transmitted over a connection during a specific period. It is often confused with internet speed, but bandwidth is not about how fast data is sent. It’s about the limit of how much data can be sent.
Bandwidth
Credit card processing fees typically cost a business ___% to ___% of each transaction’s total.
1.5% to 3.5%
____ Keys are programmable or touchscreen key that changes based on function
Example: A restaurant adds a “Happy Hour” button to the touchscreen so servers can quickly apply discounts between 4–6 PM.
Soft
This functional QR code has the flexibility to be edited even after generating
Dynamic QR code
_____ Employees are covered by overtime and minimum wage laws.
Non-Exempt
____ allows a business sends its data to the provider’s servers over the internet. Some examples of these services include Google Drive and Outlook OneDrive.
Cloud Backup
True or False: Customer data collected can be used to personalize or enhance the dining experience.
True
__________ perform the same functions as Preset Keys but require more keystrokes
Price Lookup Keys
This is a one-time generated QR code and stores information for one-off campaigns. It has an embedded URL with a fixed redirect and thus cannot be edited.
Static QR code
____ employees are not entitled to overtime pay.
Exempt
______ is a decentralized ledger of activities and transactions.
Blockchain
Generally, it takes ___ to ___ business days for payments to be processed from the customer’s card, through the bank and to your account
two to four
_______ assist the user process transactions such as error correction, legitimate price alterations, and proper transaction pricing, and handling.
Function Keys
Some benefits of restaurant QR code menus include:
_______ is a federal law that establishes minimum wage, overtime pay, recordkeeping, and child labor standards for most private and public sector employees in the United States
FLSA (Fair Labor Standards Act)