What do you need to include in the Subject Line of ALL tickets?
Student Name, Student Number and Issue
100
How can online students request a Student ID Badge?
Form on OrgSync or Wufoo
100
What do we first offer when a student is requesting an Advisor?
Offer to transfer the student to their advisors line/voicemail.
100
New Bachelors of Science students need to do what in order to receive their PLB?
Complete 50% of their course work
100
True/False: Campus courses will be using the FSO Platform to hold various items under the discretion of the Instructor; tests, documents, gotomeeting, etc.
True
200
When will Microsoft 365 release?
April 1st
200
What do you do when you have a student that has been reverse enrolled?
Generic Statement about issue with school status and advise to speak with admission rep
200
What type of warranty do the RMCAD Students of Fall 2012(August 2012) and on get with their Macs?
Apple Care
200
Who will still have Skydrive when Microsoft 365 releases?
All current and graduated students.
200
What is one of the new request types added?
- Transfer to SSC
- Instructors
- Welcome Emails
300
How do you add bold text in Zendesk ticket emails?
__text__ or **text**
300
When will the new BS students have all of their codes from Logistics?
By monday Week 4 of their second month of class
300
What does OERE stand for?
Online Education Readiness Evaluation
300
How do you reset the Oxygen Keyboard back to Factory Default settings?
By holding down the Data + and - buttons on power-up.
300
True/False: Campus students who's instructors are using the LMS to provide content do not have to attend campus lecture.
False: Students HAVE to attend campus lectures regardless of whether or not the instructor uses LMS.
400
What are the three items that PreFlight consists of?
- E3
- Questionnaire
- Module
400
True/False: We do not create tickets for SSC transfers.
False: We create tickets for all calls.
400
Does it matter if the student uses the Protools 10 iLok or the Protools Express iLok?
No, they can use either or for one activation of Protools. They are encouraged to keep the additional iLok incase their main one breaks.
400
True/False: Students should use their Full Sail Email when registering and activating Protools.
True: Students need to use their Full Sail Email as it is an educational software and the registration process will go much smoother using their FS Email.
400
What are the two status' that students will be in if they are completed PreFlight and are now in DGL?
- Reverse Enrolled TPV
- RE-Trial Period
500
Which Sections in DGL1012-O are retakes?
Sections 1-5.
500
How do you resolve: "Your local database is a later version than this version of Auralia/Musition supports. etc... "
1. Download and install correct version
2. Delete or rename the local database
-Under: Macintosh HD > Library > Application Support > Rising Software > Data 4 > Delete/Rename "rising4.fdb"
500
How would you make the LMS course content viewable for Campus Students taking that course?
By using Admin>CourseEditor>Searching the Course> Double clicking on the course> Make sure 'Is Viewable?' is checked ON.
500
How do you place the Protools License onto the iLok after completing the avid.com/activation process and after installing the necessary drivers?
- Sign into iLok.com account, Plug in the iLok > Go to Download Licenses on the left > Select the license and iLok >Download to iLok
500
What are the four activities a student must complete in PreFlight?
- #1 Professionalism
- #2 File Management
- #3 Discussion: Share your story
- #4 Taking Inventory