Solution-based Selling
This is required for your customer to file for Money-back guarantee for all services (PO,SO, 2Day, Ground, etc.).
What is My FedEx Rewards?
Calculated by multiplying the length by width by height of each package in inches and dividing the total by 139, this determines the billable weight of a shipment.
What is DIM weight (DIM)?
This service guarantees delivery the next-business-day morning by 8 a.m., 8:30 a.m., 9 a.m. or 9:30 a.m. to most areas and is NOT offered any discount.
What is First Overnight?
BONUS: Name an industry type this is an ideal solution for.
This program offers special discounted rates to U.S. payers on last-minute shipping for domestic U.S., U.S. imports, and U.S. exports to and from more than 220 countries and territories worldwide weighing more than 10 lbs.
What is Great Rates Hotline?
This system can be used to find specific LTL shipment details, tracking information, and freight account details.
What is iSPI?
This solution provides a comprehensive solution for returns management, enabling e-commerce sellers to quickly improve their customers' experiences.
What is FedEx Returns Technology?
in 2023,This surcharge applies to any package:
1) measures greater than 48 inches along its longest side;
2) measures greater than 30 inches along its second-longest side;
3) measures greater than 105 inches in length and girth — the length and girth is length plus (two times the height) plus (two times the width);
What is Additional Handling Surcharge - Dimension?
An ideal service for a customer who has low weight, low value items and transit time is not a priority.
What is Ground Economy?
This special program offers spot-quote rates for export international, palletized shipments over 250 lbs.
What is FedEx MyQuote?
Available on mobile devices, this system helps Sales professionals manage their territories, customers, and prospects with a recommended call engine, map navigation, and the ability to quickly schedule and close Sales calls.
What is Territory Revenue and Customers (TRAC) iPhone app?
This solution for would be ideal for an international shipper that has complained of issues of customs delays, high frequency of caged shipments, and returned shipments.
What is Electronic Trade Documents (ETD)?
BONUS: How do you set this up?
A surcharge that applies to any packages that exceed 96 inches in length or 130 inches in length and girth. Subject to a 90-lb. minimum billable weight.
What is the Oversize charge?
The minimum rate for FedEx Ground Commercial.
What is $10.10?
Bonus: What is the Minimum for Express 2Day?
What solution would you offer to customers that ship lightweight, residential shipments, need price predictability, and require fast transit times?
What is FedEx One Rate?
You use this system to see customer details such as invoicing methods, last pay date, customer contacts, banking and collections, and other account status details.
What is eCIS?
Your B2B customer has recently entered into ecommerce and wants to increase website traffic and grow their B2C business. This would be an ideal FedEx resource you could offer them.
Who are Digital Commerce Solutions?
This surcharge applies to any shipment that is in non-standard packaging, including any package that:
1. Is not fully encased in an outer shipping container;
2. Is encased in an outer shipping container not made of corrugated fiberboard (cardboard) materials, including but not limited to metal, wood, canvas, leather, hard plastic, soft plastic (e.g., plastic bags), or expanded polystyrene foam (e.g., Styrofoam);
3. Is encased in an outer shipping container covered in shrink wrap or stretch wrap;
4. Is encased in a soft-sided pack (e.g., courier packs, poly bags, and bubble mailers) that exceeds 18 inches along its longest side or 13 inches along its second-longest side or 5 inches in height;3
5. Is round or cylindrical, including (without limitation) mailing tubes, cans, buckets, barrels, tires, drums, or pails;
6. Is bound with metal, plastic, or cloth banding, or has wheels, casters, handles, or straps (e.g., a bicycle) (including packages where the outer surface area is loosely wrapped, or where the contents protrude outside the surface area); or
7. Could become entangled in or cause damage to other packages or the FedEx sortation system.
What is Additional Handling - Packaging?
An ideal solution for an LTL customer who has a large residential customer-base.
What is Freight Direct?
This service is rating logic that automatically compares the total cost of sending multiple shipments from the same origin to the same destination versus treating all the packages as a single shipment. Then it automatically applies the lower price.
What is Ground Multiweight?
The system that allows you to see all of the customer's locations you are responsible for.
What is CHT (Customer Hierarchy Tool)
When bringing on a new account and they need support building customer-focused solutions and managing onboarding, this would be an ideal team to engage.
Who are Small Business Solutions?
When a FedEx Freight (LTL) truck is delayed by the customer for loading or unloading shipments beyond the free time allowed and it results in a minimum charge of $82.00.
What is a the Detention Charge (LTL)?
This service would be ideal for an e-commerce customer shipping light-weight items all over the world.
What is FICP (FedEx International Connect Plus)
For shipments weighing between 4,000lbs. and 44,000lbs., or require at least 10 ft. (up to 56 ft., or two full pup trailers) of trailer space, this would be an ideal service.
What is FedEx Freight Volume Services?
This solution could be offered to customer's looking to add account specific rules that systematically allow or restrict account transactions, supplies, pickup, rating, package service changes, and delivery features.
What is FedEx Account Restrictions and Messaging (FARM)?