You Might Be an Owner If...
The weather forecast shows 100 degrees for the next week. Your technicians see overtime, but your dispatcher sees this.
What is chaos?
When the dispatcher says, "We've got a little problem," this word usually means it's not little.
What is problem?
This is the most common customer description of a system that has completely stopped working.
What is "It was working yesterday"?
Your brain says, "That's the dumbest idea I've ever heard." HR suggests doing this before responding.
What is thinking before speaking?
Before AI, this ancient Microsoft Office assistant would pop up to ask if you were writing a letter, usually right when you wanted to throw your monitor out a window.
What is Clippy?
Your family is on vacation, but you're still doing this every 15 minutes.
What is checking your phone?
Your best technician starts the conversation with, "I've been meaning to talk to you about..."
What is quitting?
A customer says, "My cousin can do it for half that." This is what they're really challenging.
What is the price?
This phrase, often heard just before a meeting runs 30 minutes over, but is a huge lie.
What is "One quick question"?
This Microsoft program has convinced millions of people they're graphic designers simply because they can add a transition between slides.
What is PowerPoint?
The sales team celebrates landing a massive project. Your operations manager immediately asks this question.
What is "Who's going to do the work?"
The project manager says, "We should still be able to hit the deadline." This important project resource is probably running out.
What is time?
This phrase usually means the customer has already attempted a repair: "I watched a video on..."
What is YouTube?
When an employee calls out sick for the third Friday in a row, this workplace pattern might deserve a conversation.
What is absenteeism?
This frantic Outlook feature is supposed to pull an embarrassing email back from a recipient's inbox, but usually just sends a second email announcing that you tried to hide something.
What is Message Recall?
You have 20 trucks, 50 employees, and millions in revenue, but somehow you're still responsible for ordering this.
What is toilet paper?
A technician says, "I didn't think I needed to write that down." This important business process just failed.
What is documentation?
A customer who complains about the price but keeps calling you back is showing this important business behavior.
What is customer loyalty?
The meeting is about next year's budget, but somehow we're discussing who keeps stealing lunches from the refrigerator. This is where that topic belongs.
What is the parking lot?
This Excel error appears when your formula tries to divide by zero, which is roughly how much patience you have left.
What is #DIV/0!?
Your company has been around for 30 years, but a single one-star review can still ruin this.
What is your day?
The customer says, "While you're here..." This is the start of one of these.
What is scope creep?
A customer who's upset about a breakdown often cares more about this than the technical explanation of what went wrong.
What is communication?
An employee says, "Nobody told me I was supposed to do that." This management practice might have prevented the problem.
What is setting clear expectations?
This is the first thing FSP CEO asks for from the marketing team before heading to any new company
What are Claude Skills