Appointments
When can you schedule an appointment for a patient without a referral?
When the patient has regular Medicare, PPO or POS plans.
Which phone tree option is option 1?
What is Spanish
Where is the biomedical waste room located ?
What is the back hallway between Dr. Castilla and Dr. Eid's office marked with a Biomedical Waste signage.
Who would you go to first with an issue?
What is Donna
What is the protocol for Overtime?
What is considered and URGENT patient concern?
Symptoms of infections, pain medication after surgery not received, Severe symptoms post operative complication (vomiting, excessive blood loss, severe pain)
what is three
Patients calling with bowel prep issues goes to ?
What is surgery scheduling
What same topic has been mention in the last four meetings?
What visit type is used for workers compensation patient visits?
What is Workers Comp
How many rings before a call is sent to your managers lines?
What is three
Where are the fire extinguishers located within the office?
What is the waiting room, reception space, satellite hallway, in front of the nurses station and the back hallway.
What is create a urgent telephone encounter and webex the surgery scheduler about your urgent TE
What is the WHY regarding telephone encounters?
what is elevate interruptions during clinic, legal and documentation purposes, keeping communication pathways standardized, and messages do not get missed
What should you check when scheduling an existing patient appointment ?
What is the demographic screen (Name, Address, Telephone number, Type of medical plan, primary and referring providers)
Your patient is returning a call for "Jane" what do you do?
What is check for an existing telephone encounter
What was the acronym PASS refer too?
Who would handles surgical clearances?
What is the surgery scheduler
The limit for Dr. Finley's patient in clinic is
what is 35
What do you inform a patient when calling to schedule a bariatric consult?
What is We will verify if the elective procedure is covered with your medical plan and follow up with the patient
When should you get up from your desk and interrupt the MA in office with patients regarding a phone call?
What is I SHOULD NOT
What is the ratio for performing CPR on an adult?
What is 30:2
A patient calls and wants to leave a message for the provider, you send this telephone encounter to the ...
What is the medical assistant
When should a telephone encounter be marked as addressed ?
A. LVM for patient
B. Patient informed, XZY performed
C. Awaiting patient return call
What is B