So Attitudes!
The way your voice goes up and down as you speak
Is it "Intonation"?
Short a - Drop your jaw and S_ _ _ _
(additional 50 pts all or nothing)
Is it 'smile'?
e.g.: Apple, Bank, Mast, Last
It can be used to handle even the most complex call scenarios and enable great customer care.
/b/ - purse your lips together and produce an a_ _ _ _ _ _ _ _ sound
(additional 50 pts all or nothing)
Is it 'aspirated'?
e.g.: Bombastic, Morbid, Bamboozle
FST means
Is it 'Foundation Skills Training'?
A way of speaking a word, especially a way that is generally accepted or understood.
Is it 'Pronunciation'?
Short I - Your tongue and lips should stay in a relaxed position. Produce an airy g_ _ _ _ from your diaphragm ("ih")
(additional 50 pts all or nothing)
Is it 'grunt'?
e.g.: Lick, Wit, Been, Lit
appreciate the customer for calling, branding, your name, offer of assitance is what part of the Call Flow?
Is it 'Opening'?
/p/ - P_ _ _ _ your lips together and produce an aspirated P sound.
(additional 50 pts all or nothing)
Is it 'Purse'?
e.g.: Piper, Grip, Perfect, Epiphany
The number of attempts trainees are given for FST final assessment.
Is it 'two'?
How high or low your voice is when speaking
Long u - Pout your lips to produce the 'oo' sound then e_ _ _ _ _ them forward to produce a 'w' sound
(additional 50 pts all or nothing)
Is it "extend"?
e.g.: Lose, Group, Dew, School
We use this in situations where feelings are involved.
(additional 50 pts all or nothing)
Is it 'Empathy'?
In 10 seconds give me other situations where we empathize.
/f/ - press your lower lip to your upper front teeth and s_ _ _ _ _ _ _ blow some air
(additional 50 pts all or nothing)
Is it 'slightly'?
e.g.: Fraud, Frantic, Forbid, Fracture
is based on a globally recognized methodology which aims to improve the learners’ speaking, writing, listening and reading skills.
Is it 'FST'?
The most prominent part of a word, spoken more loudly relative to the other parts
Is it 'Stress'?
Long o - Round your lips and produce the initial ‘o’ sound, then lightly raise your jaw while closing your lips into a smaller circle to p_ _ _ _ _ _ the final W sound
(additional 50 pts all or nothing)
Is it 'produce'?
e.g.: Grow, Toll, So, Motivate
A way of communicating that is incontestable.
(additional 100 pts all or nothing)
Is it 'divine language'?
In 10 seconds give me an example of a divine language statement
Voiced /th/ - place the tip of the tongue between the top and bottom front teeth and produce a v_ _ _ _ _ _ _ _ sound
(additional 50 pts all or nothing)
Is it 'vibrating'?
e.g.: Bathe, Clothe, Though
our Final Mock Call assessment rating goal for FST is
Is it 'B'?
A non-standard feature of English, (often vocabulary) which is typical of Filipino speakers of the language, and may cause confusion for non-Filipino speakers
Is it 'Filipinism'?
Long e - Smile and let the sides of your tongue t_ _ _ _ the tips of your upper teeth.
(additional 50 pts all or nothing)
Is it 'touch'?
e.g.: Leak, Steel, Receive, City
This is the 4th part of the Call Flow.
(additional 50 pts all or nothing)
Is it 'Probing'?
In 10 seconds give me an example of a probing lead-in.
Voiceless/th/ - place the tip of the t_ _ _ _ _ between the top and bottom front teeth and slightly blow some air.
(additional 50 pts all or nothing)
Is it 'tongue'?
e.g.: Thieves, Thirsty, Growth
our Final Language assessment rating goal for FST is
Is it 'B1'?