Function and Accents!
Please bear with me.
Just a moment.
Could you hold on just a moment?
Are examples of what Functional Language?
Filling Dead Air
DOUBLE POINTS!!
is the way you represent yourself and your business to customers and coworkers through telephone communication.
Telephone Etiquette
Time difference between PH & US in Eastern Standard time. (must be complete)
- 13 (minus thirteen)
DOUBLE POINTS!!
State abbreviation is NE
Nebraska
The antepenultimate part of the Call Flow.
Offer Self-service Options.
DOUBLE POINTS!!
One good approach to overcome the challenge of different Accents is through exposure. Which website should we visit to accomplish this? (complete URL without the https)
We use this honorific when we are unsure if a woman is married.
Mizz (must be proper pronunciation)
DOUBLE POINTS!!
If Phil time is 5:00 am July 13, what time and date is it in Eastern (DST/Standard look at the date) Time?
5:00 pm July 12
Is the state where we can find the empire state building?
New York
DOUBLE POINTS!!
It is the vowel sound where we have to drop our jaw and smile.
Short A
Oh no!
I'm so sorry to hear that.
I can imagine how you must be feeling.
Are examples of what functional language?
EMPATHISING WITH CALLER
DOUBLE POINTS!!
We focus on what we ___ __ when providing resolutions.
Can do
AKDT is... (Complete)
Alaska Daylight Saving Time
Double Points!!
This US state has a bear on its state flag.
California
DOUBLE POINTS!!
Notable users this accent: Steve Irwin, Hugh Jackman, & Bogart the explorer
Australian Accent
_______ are what a representative should avoid in speaking with customers. These involve terminologies that are common to the rep which are foreign to customers.
Jargons
DOUBLE POINTS!!
Time difference between the Philippines and US time Zone during DST Eastern Time. (complete)
-12 (Minus Twelve hours)
Known as the "Lone Star" state.
Texas
DOUBLE POINTS!!
A listening sub-skill where before you listen use all clues to guess what you will listen to. This helps you to prepare and listen more effectively
Which functional Language does these belong to?
- Could you speak up a bit please?
- It’s a bit difficult to hear you.
CALLER IS DIFFICULT TO UNDERSTAND
DOUBLE POINTS!!
A telephone ettiquete where we extend ourselves to make a positive, lasting impression on the customer.
Go the Distance
If Phil time is 6:00 am November 29, what time and date is it in Eastern Standard Time?
5:00 pm November 28
DOUBLE POINTS!!
What does "MP" stand for on the territory abbreviation of Northern Mariana Islands?
Marianas Pacific
Largest state in the US.
Alaska