BPO CULTURE
Metric measured by Quality Analyst
QA Score
Summer
Metric to measure the average amount of time needed to resolve a support or service request.
AHT / Average Handling Time
GRV is an abbreviation of
Grove
Types of transfer
Warm and Cold Transfer
Date which an event took place. It also refers to the commemoration or celebration of that event.
Observance
Another term for break schedule.
Adherence
American strongly believe in the concept of ________.
Individualism
It refers to a document that outlines a commitment between a service provider and a client, including details of the service, the standards the provider must adhere to, and the metrics to measure the performance.
SLA / Service Level Agreement
Give at least 1 option available for retirement homes.
Aging in Place / Moving in with Kids / House Sharing / Independent living communities / Assisted Living / Life plan communities / Subsidized housing