KC Common
Unpleasant callers
What is KB365443 Handling Difficult Calls?
Day of the week that the information is sent to vendors.
What is KB-385566 Standard Filing Time?
Mailing time for ID cards for AE.
What is KB-385398 ID cards?
Delete business process (incorrect event started)
What is KB-365513 Canceling or Rescinding a Business Process.
Mobile Application
What is KB-652227 Trouble with Mobile App (Marcro)?
Contact information for Smart Choice.
What is KB-420405 Alight Internal Partners?
Order by the court to carry health coverage.
What is KB-3654898 QMSCO?
Surcharge Benefits
What KB-385401Benefits Incentives and Surcharges?
Dates in the system.
What is KB-365511 Workday Date Definitions
Reporting misuse of accounts. (hacking)
What is KB-652254 Report Alleged Fraud (Approved Exceptions)?
Health Plan Contacts
What is KB385351 Medical Plans Contacts?
Salary based rates.
What is KB385439 What is Benefit Salary?
See coverage in Workday
What is KB-385400 Viewing Coverage in Workday?
Need to correct my data
What is KB-365516 Data Corrections.
Call security.
What is KB-858563 Secure Call (Security COE)?
I speak Spanish.
What is KB-365510 Foreign Language Support?
Disagreement with decision and submission to get the discissions changed.
What is KB-385553 Disputes and Appeals?
Dates for AE
What id KB-358392 Enrollment Dates?
Navigate Workday
What is KB-365498 Workday Navigation- General?
Troubleshooting exceeds attempts.
What is KB-904062 Exceeded Attempts?
Legal documentation or order requested.
What is Kb-365478 Subpoena?
If employee does not complete initial enrollment within 30 day window.
What is KB-385596 Default Coverage?
Changes to the AE premiums.
What is KB-385394 Payroll Changes?
Workday Definitions
What is KB-365517 Workday BP, View History & Full Record?
Special 5 star access
What is KB-652211 Client Access?