Subro
All FTV claims should go to subro for further investigation.
False- can't subro someone if you don't have anyone's information to go after. Subro doesn't do investigation.
What is one thing that Auto Advantage should check for when reviewing a fire loss?
Recalls
Recent Maintenance
If a vehicle is stolen and crashes into a tree, comp or coll?
Comprehensive. The theft happened first.
Comprehensive
Why is Montreal said to be one of the locations with the highest auto theft rate?
They are sold and shipped overseas.
"Thefts have occurred at roughly the same pace so far in 2023, with about 800 vehicles stolen per month for the first three months. "
We can waive insured's deductible if a suspect has been charged.
False.
Why is it important to ask if there was an open flame?
Smoke (only) is not covered.
Advice to give to an insured who is trying to claim theft of contents
Tell them to file through HO, SC, or BP.
Virginia Endorsement?
All vandalisms should be sent to SIU.
Not all; only if there is a repeat in claims history/if the vandalism deems vehicle to be a TL.
Why would we handle a glass only claim? Versus just waiting for a Safelite invoice.
Investigation- possible subro-vandalism.
All FTV's should have a recorded statement when there is a subro possibility.
All FTV should have recorded statements, not only for subro purposes but possible coverage issues as well.
Name 1 subro opportunity for a fire claim.
Manufacturer.
Shop that has recently done work to IV.
If someone intentionally sets IV on fire.
What tool/website can be used to be notified if a stolen vehicle has been at a shop?
CarFax.
What are some steps to take if the FOL doesn't match the damage?
SIU, Call PD, Call Agent, Video Footage?, Prior Claims, Google Maps
A formal proceeding used by insurance companies to obtain information about a claim. During the proceeding, a representative of the insurance company (usually a lawyer) questions the insured. Before being questioned, the insured is placed under oath
What is an Examination Under Oath (EUO).
Who should we subro if the said suspect is a minor?
Parents.
How much is a Commercial Auto Fire Deductible?
Waived:
C. Limit Of Insurance
D. Deductible
For each covered "auto", our obligation to pay for, repair, return or replace damaged or stolen property will be reduced by the applicable deductible shown in the Declarations. Any Comprehensive Coverage deductible shown in the Declarations does not apply to "loss" caused by fire or lightning.
How long do we wait until we put insured in rental?
48 hours.
Fuel contamination claims are usually reported as vandalism.
True. Most times we send an expert out to inspect the contamination and see if it's a mechanical failure.
What is a proof of loss?
Proof of loss is a legal document that explains what's been damaged or stolen and how much money you're claiming. It needs to be notarized.
What is restitution?
What is a monetary award to be paid to a claimant as compensation for loss or injury. To warrant the award, the claimant must show that a breach of duty has caused foreseeable loss.
Name 1 Cause & Origin Expert we use.
SD Lyons
ARCCA
Merrill
Ethos
F&EI
Plick & Associates
Can we subro a family member living in the same household as insured?
Ex: 14 year old daughter stole mother's vehicle
Not necessarily- only if mother is pressing charges, then possibly.
Why would an insured report a vandalism vs a collision? Ex: stating someone keyed their car when they actually scratched up against something.
Comprehensive deductibles are usually lower than collision deductibles. It also puts them as not at fault.
What is the "Kia Boyz" trend?
It's been about a year since juveniles and young adults who call themselves the “Kia Boyz” started stealing Hyundai's and Kia's in Western Washington. The trend took off after how-to videos went viral on TikTok, showing people how to steal a car with just a USB cable – exploiting a vulnerability in the cars