Whose GUIDEline is it anyway?
No ifs ands or reBUTtals
SITE your sources
100

If we find out windows are replaced less than this many years ago, they're usually too new for a free estimate. 

What is 7 years!

100
When a homeowner gives us an issue on asking who else owns the home, never fear! Just say this core rebuttal

What is "Just so you’re aware, our estimates actually change/vary based on your input, so to ensure it’s going to be accurate, we try to have all homeowners present including (spouses or significant others). If you’re the primary person to speak to regarding the (W/R/S), that’s fine. So does anyone else own the home with you?"

100

You go to this page under your icon to join the Affinity Groups if you want to?

What is My Profile? 
200

We usually can't do flat roofs, except for in these territories

What are ORL, TPA, and FLL

200

When someone makes it clear they are NOT interested in buying or are getting other estimates (from anderson or window world usually), no worries! Just say this core rebuttal

What is: No problem, there’s no expectation for you to buy anything… all we do is guarantee a price in writing for you. You can use it as a starting point and something to compare and contrast with anyone else you speak to. (close/back into script)


200

When you want to sharpen your skills on anything from how to max your personal time to learning how to remember people's names, just head on over to this center for valuable courses. 

What is the Learning Dojo?

300

Unless a spouse is this, they have to be present for the estimate (yes, even if they're deployed or in a separate home!)

What is permanently in a nursing home or lives with dementia or cognitive impairment

300

When the homeowner is pressing to just put a last initial or no last name at all, keep it cool and collected! Just whip out this rebuttal

What is: We just need everyone’s full name so we can stay organized and professional. (close/back into script)


300

If you know someone that would be good for Power, this button under the Power P will bring you to add referral information. 

What is "Refer a Friend" or "My Referrals" (accept either)