fun

Support Teams

100

QLIK 

How many SREQ we received - Today 

200

QLIK

2 people who are joining us recently 

300

QLIK

for which client Snowflake DB is in stop monitoring state and marked as decomissioned. 

JHIA is ADP or IBOR or AIH or all

SOP

100

Upgrade 

Show upgrade link

Name 2 issues that we faced in last 6 months due to this  

200

Deployment 

Tell 5 last mile items and SOP's  for each

300

Check INC

Pick one INC and show / explain SOP 

Explain Process

100

Extended teams

Name 5 support teams and what they do 

200

Contacts

How to get PSA contact and manager  for any ramdom client ? 

300

Extended team role

Whats the difference between SaaSOps, PSA, GOC

Show and tell

100

INC

Pick one and share SOP

200

SCTASK 

Pick Ramdom SCTASK and show SOP 

300

SCTASK 

Show SOP and show 3 issues