Definition
A _____ is a telecommunicator who answers emergency voice, text, and multi-media calls from the public and performs other critical duties
Call Taker
Telecommunicators shall complete at least ____ hours of continuing education to include cardiopulmonary resuscitation training
20
The mission of ______ as a regulatory State agency is to establish and enforce standards to ensure that the people of Texas are served by highly trained and ethical law enforcement, corrections and telecommunications personnel
TCOLE
AED is the abbreviation for
Automated External Defibrillator
The communications process begins with the
sender
CAD stands for
Computer Aided Dispatch
Which number is assigned nationwide for non-emergency police and other government services?
311
What entity is responsible for receiving 911 calls and processing those calls according to a specific operational policy?
PSAP
What is the acronym for describing vehicles?
CYMBALS
Wireless phones are always associated with one fixed location or address?
False
What service provides telephone access for people with speech or hearing loss?
Relay Texas
American Red Cross
How long is each training unit for telecommunicators?
2 years
What was the first city in Texas to have 911 installed?
Odessa
An assigned band of frequencies sufficient for radio communications
Radio Channel
The core competencies include all of the following except:
Answer Times
A ____ is a civil or wrongful act, whether intentional or accidental, from which injury occurs to another
TORT
What is the optimal depth of chest compressions when performing CPR?
2 inches
Telephone Relay services are provided by states, as required by Title IV of the ADA, and are regulated by the _____
FCC
____ is defined as legal responsibility for one's acts or omissions
Liability
Which one is not a key part of discriminative listening?
Ability to Listen
Awareness of Sound
Understanding nonverbal clues
HIPAA stands for
Health Information Portability and Accountability Act
_____ % of all 911 calls should be answered within _____ % seconds
95 : 20
____ is a communication hybrid of TTY and voice. A person with hearing loss can speak directly to the call taker and read the response that is typed back
VCO
FOIA stands for
Freedom of Information Act
What are 3 types of listeners?
Appreciative
Relationship
Critical