PROCESSES/PROGRAMS
A driver arrives at an overloaded box, dispatch could not reach the customer. We waited 15 minutes.
This Process will Assist the driver in returning to his route.
Trip Process.
This means QOS.
What is Quality of Service.
Who released the 1994 album "Illmatic?"
Who is NAS
When did Waste Management rebrand the company to WM?
February 2022
Any Waste produced by a community not including agricultural or industrial waste?
MSW
An OM is calling to have a truck changed.
This Program assist in Route Planning.
Resource Center is the best place to make permanent changes to the route.
These Metrics are used to measure QOS.
The Number of stops, the Number of reschedules and the Number of HOC .
"Jolene" and "I will always love you are among" her greatest hits.
Who is Dolly Parton
True or False. When Tripping an action, the driver is trained to use his best judgment without contacting dispatch. Please, elaborate with your response.
False. Why..
A Transfer or MURF is the final stop once MSW is collected.
A Transfer is a temporary spot for waste. It is then hauled to the Landfill for disposal.
You are taking a call to assist a driver with a Trip. You see the previous 4 services were also tripped and this customer is serviced daily.
This process will help improve the driver's efficiency.
What is Creating a CASE
The QOS report can be found in these places. The most preferred is what?
A) OPUS and Newton Insights
B) RC and OPUS
A) Newton Insights is most preferred, however, OPUS has similar information.
https://newton-insights.wm.com/extreport/index/index/element/113985?
This rapper owns 30 Wingstop franchises. He is also known for being a Correctional officer in his past.
Who is Rick Ross.
True or False. IF you remove a stop from a Bagster route in OCS, it will automatically update the route in Bagster. Please, elaborate with your response.
False, why?
How many Straps and hooks must be attached to the bin to ensure it is secure?
What are 2 straps and 1 hook.
This Process helps Dispatch give transparency to other departments and customers of delays in their service areas.
What is the Alert Center Process?
True or False .
Quality of service is managed on an individual-to-individual basis.
The site is not judged as a unit.
False. Quality of service monitors the site metrics as well as the Area metrics.
Dispatchers and Drivers are coached on an individual basis.
This Legend is infamous for biting off the head of a live bat!
Who is Ozzie Osbourne
Which 2 programs can be used to change truck numbers? Are they..
a) GANTT and OCS
b) RC and Opus
C) GANTT and RC
D) RC and OCS
D!
This Gas is Emitted from the Landfill due to the process of decomposition.
What is Methane.
This Program is used to Monitor driver efficiency during the day.
GANTT
This is our QOS goal for the Year.
Where can it be found?
What is 1.75% .
It can be found in Newton Insights.
"I'm a believer", "You Belong to Me", and "Welcome to Duloc" Are on the 2001 Movies Soundtrack.
Shrek
What criteria must a completed service meet to be considered a Full Action. Is it..
a) A trip to the customer with no disposal
b) A trip to the customer with a disposal
c) All of the Above
B, but why?
Decomposition that uses Oxygen is called.
What is Aerobic Respiration