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100
Members do not receive a card and can print a card online at shopyourwayrewards.com
What is how a Shop Your way Rewards digital Member receives their card
100
Digital Members receive their ID and PIN through email or text message (depending on what is provided during enrollment)
What is how Shop Your Way Rewards Members that were enrolled digitally receive their PIN and Membership ID
100
1. Know their PIN 2. Have a complete online profile
What is how a digital Member must do to redeem
100
True or False: All new Shop Your Way Rewards Members should be enrolled as digital unless the Member specifically requests a card
What is True
200
1. Visit shopyourwayrewards.com and click on "Forgot your member number or PIN?" to resend the information to their mobile phone or email 2. Contact the Member Care Center to have their ID and PIN resent to their mobile phone or email 3. Text PIN to "595959" to retrieve your Member PIN information
What is how a Member can retrieve their Membership ID and PIN
200
A Member can log into their account on shopyourwayrewards.com and customize their PIN to any 4-8 digit number
What is how a Member can edit and personalize their PIN after enrollment.
200
1. Hand a SYWR brochure to the new Member 2. Inform the Member that their ID and PIN will be sent to their email address Or mobile number 3. Let the Member know the importance of the PIN in order to redeem
What is important to do when enrolling a digital Member
200
Contact the Member Care Center to merge all the individual's accounts into one primary account
What is how a Member can have all their accounts merged
300
1. So we can communicate with our Member's in a relevant way and send them special offers tailored to their needs 2. Email and mobile communication are the links of today and the future and will be our only force of driving our customers to our stores, just like TV advertising and circulars are today 3. To be able to notify them of exciting promotions and special bonus point savings
What is why our company wants the Member's email address
300
Our company is promoting digital enrollments so Members do Not need a card to earn and redeem points, e-delivery of local store ad, digital receipts (Sears & Kmart), and looking up receipts electronically
What is how Shop Your Way Rewards going green
300
Which is one of Digital Debbie's interests? a. Enjoys shopping without a rewards card as it clutters her wallet. b. Returning items without a receipt c. Going Green d. reading the local store ads delivered directly to her email inbox e. all of the above
What is e
300
a Member earned 5,000 points on May 15, 2011. When do the Member's points expire? a. 12/31/11 (The end of the calendar year points were earned) b. 06/30/11 (The end of the calendar quarter of the same year points were earned) c. 06/30/12 (The end of the calendar quarter following the 12 month anniversary of the points earned)
What is c
400
A Member has the ability to add transactions online. The Member must have their sales receipt in front of them when adding a transaction, so they can have all their receipt information available
What is how a member can get their points when they did not get credit for a transactions the last time they went shopping.
400
If I am a Base Member, and my transaction was $75.65, how many points will I receive? a. a whole lot of points!!! b. 76 c. 756 d. 757
What is d
400
unscramble these letters to form two words as it relates to cardless: laiigtd leertolmnn
What is digital enrollment
400
Acknowledge their VIP status by saying "Thank you for being a Shop Your Way Rewards VIP!"
What is your response at the end of the transaction when a VIP Member completes a transaction at your store.
500
Are you a rewards Member? Hi, are you a member of our FREE Loyalty program?
What is a suggested Shop Your Way Rewards enrollment script
500
1. Incorrect email address 2. Opted out of email 3. No email address on file
What is why a Member would be prompted to add their email address at point of sale
500
1. Email and mobile phones are the communication links of today and the future 2. In order to meet our goal of establishing loyal customers though the SYWR program, we must have a way to communicate with them 3. The only way we can drive customers into our stores is by notifying them of exciting promotions in the stores
What is why an email address or mobile number are mandatory for enrollment in SYWR
500
1. My Manager 2. The Shop Your Way Rewards Intranet Site (Job Aid, FAQs, etc, )
What is where I can get additional information regarding digital Memberships