All about the earth
How many hours are in a day?
24 hours
_________ is a versatile solution to keep your carpets, mats, and rugs in place, whether indoors or outdoors. You can never go wrong with having plenty on hand
Alien Grips
Please provide the order confirmation number listed in Call Center script. If an order number is not generated, please provide the customer the
Session ID.
How do you report Script Error?
Script Errors can be reported directly from your Liveops Script.
In Basketball: How many points is a Free Throw?
1 Point
This product comes in a variety of colors for example Cream & Emerald Green
Gotham Steel
Name one continent.
Europe, Africa, Asia, Australia and Oceania, Antactica North America South America
_____ is located beside the Georgia Aquarium at Pemberton Place® in downtown Atlanta.
If customer needs to reschedule/change their ticket times (including people needing to change their existing ticket dates/times) please transfer to Customer Service.
World of Coca Cola
If you are on a call where someone is translating the information for another or the call is a relay call for the hard of hearing, what should you offer
Read the main offer and the main offer upsells.
How does Script feedback help? Summarize
Reporting script feedback and corrections in a timely manner helps provide a better experience for the customer and promotes ease of use on the scripts needed to complete the client’s expectations on the call.
What is the superhero alter-ego of Peter Parker?
Spider-man
This Product comes in a several flavors. The customer are excited about this product for better health. It is one of our newest products.
Myohealth
Say the name of 2 seasons
Winter, spring, summer, and autumn
______is specifically designed to help the body combat inflammation, which is often at the root of chronic pain and discomfort. With the New script the first bottle is FREE.
Nopalea
How to Handle Inappropriate Callers?
Provide 2 things
Agent can summarize
It is recommended that agents provide a warning to abusive/inappropriate customers to let them know if they continue with the behavior that you will disconnect the call. If abuse is extreme, agent may use discretion to let the caller know that due to the inappropriate behavior they are ending the call. Calls should be dispositioned as prank/obscene and session ID reported to the Liveops team.
What are 3 things that need to be reported? Per Myliveops Resource.
What shape is a soccer field?
Rectangle.
This product is going to be very handy at this time of the year. It is a red and hand held. It is 21,000 rpms.
Bullseye blower
What is the longest river in the world?
Nile River in Egypt is the longest river in the world.
Amazon is the largest River in the world
Agent can say either
It's very important to fill out the form completely.
If the customer wants to know more information about this product you want to get their name and zip code and transfer them. They could be a LEAD.
Life Alert
If the script totals are not adding correctly, be sure to check the _______________ to see exactly what has been added, there may be sales tax not mentioned in the FAQ list.
check the show total and/or detail button
Things that should NOT be reported by script feedback per information provided in Myliveops. Please name 3 things not to report -Myliveops resource.
What famous ship sank in 1912?
Titanic
This product can come in digital also. Many customers love the idea of receiving these. The invoices for this item is currently having to be manually uploaded before payouts.
Magazine rewards plus
The closet planet to Earth in our solar system.
Venus.
______is like a miniaturized and can be held in the palm of your hand. Simply recharge, and you're set to tackle any mess for hours. It also features a robust 80,000 rpm motor, which propels concentrated air to target any mess effectively.
Bullseye Air Blaster
What are 4 things that should never be discussed and/or said in slack? Per our Slack Guidelines resource.
• Rude and disruptive behavior• Slacking others about the calls you are listening to in a non-professional way.
• Making disparaging or negative comments about callers, clients, agents/ auditors/ Liveops staff
• Profanity• Discussing adult related calls/pranks, sexual themes, religious themes, political themes
• Offensive or inappropriate topics which may include, but not limited to:
o Other business opportunities o Your Invoices (including incentives, pay per service)
• Discussing Your Agent Business – Pay Amounts per Service, Call/ Service Volume, (Liveopsprovides sources for your agent’s business questions and concerns).
What information is required to submit script feedback? Per Myliveops Resource -Name 3.
What do humans breathe in?
Oxygen
This product can often be available in 12 payments of $41.66 a month. It helps keep the air clean. Some customers will want to use Affirm for it.
Oxy Pure Zero Air Purifier