Remedy
What answer should the customer provide if they receive a text from the NRB asking the issue is Inside, Outside or Both
Outside
What tool should you refer to for each CLNR before you process the order?
MVD
The earth is what shape?
Round
Which Browns QB played for Miami University?
Bernie Kosar
I hate this condiment
Ketchup
If the Geo Coordinates don't load what do you do?
Put in a nearby address to load the coordinates and put the problem address in the comments
What is the cost to the business for a No Trouble Found?
$80 per device
How far away is the moon within 20,000 miles
238,900 miles
What pro soccer team plays in Los Angeles
LA Galaxy
Johns favorite condiment
Mayo
What do you put in the dialed number field when submitting a ticket for dropped calls?
Any MDN the customer dialed and experienced a dropped call (not the customers MDN)
What is the final troubleshooting step before submitting an order for a CLNR?
Master Reset or Factory Data Reset
An earthquake that measures 8 on the Richter Scale would be how many times stronger than an earthquake that measures 4 on the same scale?
10,000 times stronger
What Chicago Bears running back was known as "The Galloping Ghost?"
Harold grange
What mustard is best
stadium mustard
If a customer states they can't dial to a specific number what should you attach to the ticket?
Call Logs/Records
Who invented math?
Greeks
Which method of heat transfer best describes a lava lamp?
Convection
Who was the only person in NBA history to be named Most Valuable Player, Coach of the Year, and Executive of the Year?
larry Bird
What condiment uses soy beans as the main ingredient?
Soy Sauce
How do you search for related tickets?
Go to the related tickets tab and search for tickets generated in the same area
How do you calculate frequency (wavelength)
F= Velocity/Wavelenght
Where are your taste buds located (name all 3)?
tongue, soft palate, upper esophagus, the cheek and epiglottis
What country won the first World Cup?
Uruguay
Name one condiment you can find in the US but cant find in Ireland
Ranch