General Tab
The difference between index positive and contact positive
Index positive - original positive case
Contact positive - close contact that tested positive
What do we mean by "case affiliation to education setting"? Name some categories you might expect.
teacher/faculty, healthcare worker, public safety, educational setting visitor, not affiliated to edu setting
Who goes under related cases?
- Close contacts confirmed to be close contacts
- LAUSD affiliated household members
What goes under case facilities?
School site areas case visited in the last 14d
Who are we tagging in our pod chat for employee cases?
HR
What does "school associated" mean?
Whether or not case was on school site recently (14d)
What is the education group for a student vs a PE teacher?
PE teacher - Sport/Recreation Group
True or False: When you make a related case under the related cases tab, the case is not linked yet.
FALSE: Whatever you create under related cases tab links it to the positive index.
What is missing in these case facility notes?
"Areas to disinfect: Classroom, lunch area, copy room, restroom"
BE SPECIFIC.
"Areas to disinfect: Classroom (Room #40), lunch area, copy room (close to office), female restroom (by the office)"
Who are we tagging for student cases on the chat after conducting initials/exit interviews?
Assigned nurses
When do we toggle "contacted" and "screened"?
When case has done initial interview and we have screened for symptoms.
What do we put under "name of education group"?
Name of school site
What's the criteria to be considered close contact?
- Within 6 feet
- Encounter was 15 mins or more
What goes under "date from" and "date to" in case facility?
"date from" - last day on site (14d prior to s/s or test date)
"date to" - s/s or test date
notes - 7d prior to s/s or test date
Explain the statuses under Amazon Connect. When are we on available, outbound, documentation, lunch, break, meeting, coaching, away, standby, & offline?
MEETING
First and last 30m of shift. Meeting status also for training and call shadowing.
AVAILABLE
If accepting in-bound calls, then set to Available.
OUTBOUND/DOCUMENTATION
If preparing/making out-bound calls from your Dynamics queue, only then please set AWS to Outbound. After completion of outbound interview, set to Documentation, for updating chart in Dynamics and posting notes in working chat and other ACW activities.
LUNCH/BREAKS
Meals (30m) and breaks (10m) should be self-explanatory. Setting timers with virtual assistants can be helpful in this regard.
COACHING
For any one-on-one coaching with the leads.
AWAY (aka BRB)
If stepping away for brief BRB, then please use AWAY mode in AWS. Not a bad idea to put BRB in Zoom chat as well.
STANDBY
We really don't use Standby mode unless epi lead or supervisor specifically instruct.
OFFLINE/LOG OFF
At end of our shift, let's double log off, as follows: (1) go to usual drop down menu and click offline; (2) Please go to settings wheel and scroll all the way down to logoff. Then close control panel window altogether.
Positive cases are high risk while close contacts are considered medium risk.
When do we need to fill out parent/legal guardian information?
How long do we instruct close contacts to quarantine?
10d
When do you go on the "facilities affected areas" channel?
Last 48 hrs on school site
If we are conducting the exit interview and a positive index case states their fever has not improved, what do we do?
We don't close their case. Instruct them to restart isolation and seek emergency medical care as well as obtain a medical note and upload to CE@lausd.net
Name some COVID symptoms we are screening for.
Fever, cough, difficulty breathing, fatigue, chills, runny nose/congestion, muscle/body aches, headache, sore throat, nausea/vomiting, diarrhea, new loss of taste or smell
What DON'T we want to include in the notes under additional Q's/data tab?
Personal identifiers (except full names and school)
TRUE OR FALSE: We can let a close contact out of quarantine if they retested negative.
FALSE: Close contacts must finish 10d of quarantine regardless of a negative test.
Besides case facilities tab and the facilities affected areas channel, where else do we input areas visited?
Notes in general and notes in additional q's/data
For student cases, what are we documenting in our notes?
Symptom onset/Asymptomatic
Isolation dates/anticipated clearance date
Comorbidities/Underlying condition (if any) (if none: denies any)
Hospitalized due to COVID (yes/no)
COVID test date
Instructed not to retest for 90-days & estimated retest date
Vaccine (date, site, type, dose)
Last date on site
PPE Worn (on site)
LAUSD Close Contacts (Name, Job Title, Site, Date of Exposure/Area) (include household members who are LAUSD affiliates)
Non-LAUSD Close Contacts (# of individuals & relationship only)
Knowledge of Positive Case if any (2 weeks prior to their own positive status)
Isolation/Quarantine guidelines provided