Nurse-Client Relationship & Communication
What are the three phases of the nurse-client relationship?
What are orientation, working, and termination?
Which nursing role involves providing direct physical and emotional support to clients?
What is the caregiver role?
Which learning domain involves knowledge and understanding?
What is the cognitive domain?
Which charting format stands for Subjective, Objective, Assessment, Plan?
What is SOAP charting?
What does SBAR stand for?
What is Situation, Background, Assessment, Recommendation?
Which quality allows a nurse to understand a client’s feelings without becoming emotionally involved?
What is empathy?
What role is the nurse fulfilling when educating a client about their new medication?
What is the educator role?
What is the best time to provide teaching to a client?
What is when the client is alert, comfortable, and not in pain?
Which charting method documents by exceptions rather than writing everything?
What is charting by exception?
In SBAR, which part describes the client’s current vital signs and clinical findings?
What is Assessment?
Name one nontherapeutic communication technique that blocks client expression.
What is giving advice, false reassurance, changing the subject, or probing?
What principle guides which tasks can and cannot be delegated?
What is the nurse practice act and the “right task, right circumstance, right person, right direction, right supervision” principles?
What term describes tailoring education to the specific needs and readiness of the learner?
What is personalized teaching?
Define the difference between objective and subjective charting.
What is objective—factual, measurable data (e.g., vital signs); subjective—client’s statements and symptoms?
Why is standardized communication like SBAR important in healthcare teams?
What is it promotes clarity, safety, and consistency in communication?
In the working phase, what is the nurse’s primary focus?
What is implementing interventions and helping the client achieve goals?
Name two tasks that a nurse may not delegate to unlicensed assistive personnel (UAP).
What are assessment, nursing judgment, care planning, or medication administration?
What teaching strategy focuses on the needs of older adults?
What is gerogogy?
If a documentation error is made, how should a nurse legally correct it?
What is draw a single line through it, label as “error,” initial, and date it (never erase or use white-out)?
Accreditation bodies require that charting reflect what two key elements of client care?
What are continuity and quality of care?
Contrast empathy vs. sympathy in the context of nursing care.
What is empathy—understanding another’s feelings without taking them on, vs. sympathy—sharing or pitying the emotions of another?
Which four core roles are identified in professional nursing practice?
What are caregiver, educator, collaborator, and delegator?
Give one example of a teaching priority for clients with chronic illness (e.g., diabetes, hypertension, ostomy).
What is self-care management such as insulin administration, BP monitoring, ostomy care, or lifestyle modification?
Which patient right ensures clients can review their medical records?
What is the right to access their health information under HIPAA?
In SBAR, which part communicates what you need from the provider?
What is the Recommendation?