COMMUNICATION
The process by which information is transferred from one person to another
What is communication
The actions, behaviors and attitudes of an individual that are reflective of the core values, ethical principles and regulatory guidelines of the profession
What is professionalism
Initiated in 2002 by The Joint Commission (TJC) to identify established relevant safety practices healthcare institutions should accomplish
What are the National Patient Safety Goals (NPSG)
Name the five steps to the critical thinking model called the nursing process
What are:
Assessment
Analysis(Diagnosis)
Planning
Implementation
Evaluation
Name a human's five basic senses
What are:
Sight
Smell
Hearing
Taste
Touch
It allows the sender and receiver to know the message was properly understood
What is feedback
What kind of leader establishes a common mission and vision and in turn encourages employees to heighten their level of performance
What is transformational leader
The review process used to probe potential or actual errors to determine whether human error or system failure lead to the error is called
What is root-cause-analysis (RCA)
Serves as the current laws and regulates governing nursing practices in every state and territory of the United States
What is the Nurse Practice Act
Name the deficit when the client has a deficit in the unexpected function of one or more of the five senses
What is sensory deficit
Both ----------- communication (what is said) and ----------- communication (physical gestures) play important roles in interactions among nurses, clients, and their families
What is verbal communication and non-verbal communication
What kind of leader is a hands off leader that encourages their team to work independently, providing little direct control over decision making
What is Laissez-Faire leader
A tool that aids in nurse-to-nurse or nurse-to-provider communication. It is used as a report or handoff guide to convey relevant client-specific information to other medical professionals
What is ISBARR Communication Tool
Identify: introduce yourself and where you are calling from
Situation: client name, age, admitting diagnosis, and chief complaint or urgent need for the rapid response to be called
Background: Medical history including current medications, or advance directives if any
Assessment: general client impression and significant finding through assessment, diagnostic tests, lab work, and vital signs
Recommendation: treatment provided and the client response to the treatment
Readback: read back the message or prescription from the provider, which allows for clarification of any miscommunication
The organization responsible for setting the standards for educating licensed practical/vocational nurses and advancing the practice and education of practical and vocational nurses
What is National Association for Practical Nurse Education and Services (NAPNES)
Name three common alterations a patient can experience with vision
What are:
Cataracts
Glaucoma
Diabetic retinopathy
Macular degeneration
Name the four modes of communication
What are:
Verbal
Non-Verbal
Electronic
Written
An organizational hierarchy identifying the lines of authority within an organization
What is chain of command
Name three types of unexpected events
What are:
Near miss: a potential error or event or circumstance that could have caused harm, but was caught and avoided
Client safety event: is an unexpected event or circumstance that occurred with or without injury to the client, but that had the potential to cause harm to the client
Adverse event: a situation or circumstance that caused unexpected harm to the client
Sentinel event: a critical unexpected adverse event that caused severe physical or psychological harm to the client, including death, dismemberment, permanent injury, and severe or temporary injury
Name four stages of the nursing process the LPN can perform
What are:
Data collection: observe the client and monitor
Planning: can assist the RN in planning supportive and restorative care
Implementation: can participate in interdisciplinary care, receive referrals, consultations, care for peripheral IV's and reinforce instruction with the client
Evaluation: collaborate with the RN and participate in the evaluation of the clients response to care
True or False:
Smoking increases the risk for cataracts and diabetic retinopathy
What is true
Name four communication styles
What are:
Passive: wants to avoid conflict so individual says nothing or simply agrees
Assertive: honest and clear communication that does not violate the rights of others
Aggressive: communication that is verbally and sometimes physically abusive
Passive-Aggressive: Communication that appears passive on the surface but often, the individual is demonstrating anger on a subtle, indirect, or secretive way
A shared decision srtucture that gives nurses control over their own practice
What is shared governance
An injury occurs when harm directly affects a client while in the hospital, with the injury not having been present on the clients admission to the hospital
What is hospital-acquired injury
Name of a project that developed competencies that nursing students should acquire in nursing school which includes patient centered care, teamwork and collaboration, evidence-based practice, quality improvements, and safety
What is QSEN The Quality and Safety Education Nursing
Name three common sensory alterations
What are:
Sensory deficits: a client has difficulty with one or more of the main senses
Sensory deprivation: a client lacks the ability to receive sensory stimulus perception
Sensory overload: a client receives stimulation at a rate and intensity beyond his/her ability to process