Chapter 1 & 3
Interpersonal, informational and decisional.
What are Mintzberg's three managerial roles?
A statement which describes the products, services, and target markets for an organization.
What is mission statement?
The process by which a person’s effort are energized, directed and sustained towards attaining a goal.
What is motivation?
Theories that examined what effective leaders are.
What is traits theory?
Fishbone Diagram, Scatter Plots, Pareto Charts, Flow Charts and Histogram.
What are the tools of TQM?
Decision made in response to a situation that is unique, unstructured or poorly defined.
What is non-programmed decision?
Early management writers argued that an employee should only have one superior to whom he or she is directly responsible.
What is unity of command?
A person has five fundamental needs; physiological, security, affiliation, esteem and self actualization.
What is Maslow's Hierarchy of Needs?
The process of transferring and understanding of meaning.
What is communication?
Leaders should deal with people fairly regardless of race, national origin or religion.
What is justice?
The ability to process information about the internal/external environment of the organization and determine its implication.
What is conceptual skill?
A structure in which the tasks of the organization are grouped along two organizational dimensions simultaneously.
What is a matrix structure?
A type of control that focuses on what is occurring during the work process.
What is concurrent/steering/screening control?
Leaders performed best with a 9.9 style (high concern for production and high concern for people)
What is team management (Blake and Mouton's Managerial Grid)?
The science of management that utilizes all human and material resources in an optimal manner in order to achieve certain goals; be it short term or long term based on the guidance of the Quran and Sunnah.
What is management from Islamic perspective?
A group of individuals who work together towards common goals.
What is an organization?
Plans that are designed to deal with organizational issues or problems that recur frequently.
What are standing plans?
The extrinsic factors that create job dissatisfaction.
What are hygiene factors?
The flow of information both up and down the chain of command.
What is vertical communication?
A philosophy of management driven by continual improvement in the quality of work processes and responding to customer needs and expectations.
What is Total Quality Management?
The probability of an action being successful is less than 100%
What is decision making under risk?
Work that is divided into smaller and simpler, more specialized tasks which are then assigned to specific workers.
What is division of labor/work?
Set performance standards, measure actual performance, compare actual performance with standards, taking corrective action (if necessary).
What is a control process?
A process which translates the sender’s ideas into a systematic set of symbols or a language expressing the communicator’s purpose.
What is encoding?
The degree to which the product or service meets the expectations of the customer.
What is quality from the consumers' perspective?