Online Stores
What is a wave?
Recurring, defined periods during which customer orders are accumulated and subsequently processed for fulfillment upon meeting predetermined requirements.
What is a collection page?
Collections enable organizers to run multiple fundraising campaigns at once via one shared link
85% Average
Which team handles SA + LA order review?
The Ops Team
What is a "bonus order" as it pertains to fundraisers?
An order for the organizer priced at cost based on the fundraiser's quantity
What is a crashed wave?
Refers to the processing and shipping of any orders that meet or surpass the minimum print requirements.
How many products can an organizer offer in a single campaign?
Up to 6 similar styles or colors
Why is it important to close every case once you've replied to the customer?
This action removes the case from its assigned Omnichannel queue.
Which team handles placing AP orders?
The Service Team
What is Rate of Work measured by?
Service and Reviewer Completion, Problems Reported, Problems Resolved, and Contacts
What are the responsibilities of the Community Care team for Online Stores?
Reviews Online Store Orders
Supports any problems reported post-delivery
Supports Online Store buyer questions related to purchase updates or problem reports
How do profits work for campaigns?
Sales collected (minus) final production cost = Funds for the cause!
*This excludes donations **Production cost is a little more than Super Quoter (internal info)
What is the main focus of our day-to-day workflow? *(What should you spend most of your time focusing on during working hours)
Inbound Comms and or Service Actions
Which team handles Problem Investigation and Fix order placement?
The Service Team
What are 3 reasons a customer might need a partial refund form to be submitted?
Individual Shipping Fees
Escalation/Problem Resolution
Refund from Tax Exemption (this would only apply to an organizer)
The required quantity that each print group must meet in order to move to print.
What are the payment options for service fees (VSS, Ink changes, Rush fees etc)
Credit Card or Campaign deduction as long as there are enough funds raised from merchandise sales (the deduction cannot be taken from donations)
What are service actions (as it pertains to workflow)?
Claimable service actions,
pending problem queues,
problem investigation/resolution
Which team handles initial outbound customer contact?
The Ops Team
What is the lifecycle of a fundraiser?
Inquiry
Draft
Live
Closed & Tip
Print & Delivery
True or False? Online store orders get a PEML email
False: The only time an online store should get a peml is if there is a noted exception. Online Stores are created with print-ready files so expectations are already set prior to launching the store.
What is the maximum timeline an organizer can run their campaign?
60 days after the first purchase on the campaign
What is the expectation percentage for Rate of Work?
98.75%
Which team handles Booster Price Inconsistencies?
The Ops Team
What is our Team Mascot's Name? Bonus points +50 if you know what type of animal our mascot is!
Olly the Griffin