Funeral Director
Removal/Cremation Process
Arrangement Conference
Policy & Procedure
Cremation
100

Funeral Director must renew this every three years.

What is their license?

100

What is the name of the vehicle that carries the deceased to the burial site?

What is a hearse?

100

What month was AR Excellence Month?

What was March?

100

Who is the Vice President of Administration for Everstory Partners?

Who is Catherine Roberts?

100

When uploading a contract, should the Contract Date and Date of Service be the same date?

What is no?  The two dates should not be the same.

200

They must be called following the Initial Notification of a death.

What is Next of Kin?

200

Was was Administration Professional Day originally called?

What is Secretaries Day?

200

What report must be submitted with Funeral Home Refund?

What is the HMIS Payment History Form?

200

Who is the CEO (Chief Executive Office) of Everstory Partners?

Who is Lilly Donohue?

200

If merchandise is needed for a contract, but it is not on the GPL, what do you need to do?

What is fill out a SKU request on the Support Hub?

300

Behind every accurate first call, arrangement conference, contract, correctly and thoroughly completed documents is a Funeral Director ensuring details are correct, compliant, and complete.

What is attention to detail?

300

How many funeral homes does Everstory Partners own?

What is 81?

300

What is the name of the Operations Communication that is relayed every Monday?

What is the Weekly Brief?

300

What sates made up the the former MINCK group?

What was MI, NC, and KY?

300

In HMIS, is it acceptable for the Contract Date and the Date of Service be the same date?

What is no?

400

This behind-the-scenes skill helps funeral directors anticipate needs, solve problems quickly, and keep operations running smoothly without being asked.

What is proactive problem-solving?

400

What certificate is displayed in funeral homes that covers organizations such as ASCAP and BMI?

What is a music license?

400

Where do you find the COUPA User Guides in the support Hub?

What is Procurement?

400

What year did Stonemore Partners change their name to Everstory Partners?

When was 2023?

400

What system will Cash Advances be processed when they appear on an At-Need contract?

What is COUPA?

500

Across Everstory, administrators help connect families, teams, and leaders—serving as operational anchors during life’s most meaningful moments.

What is being the heart of our operations?

500

How many families does Everstory Partners serve each year?

What is over 65,000?

500

From the Support Hub, which department do you contact to request a new Salesperson Number?

What is Payroll?

500

What funeral home hold the first Establishment License (#1) in the United States?

Kirk & Nice Funeral Home

500

What happens when a check or credit card are processed through the Payment Portal, but the Contract has not been uploaded?

What is the payment will not be applied to the contract in HMIS?