Greystar
CEO of Greystar
Who is Bob Faith?
Funnel's primary brand color
What is pink?
This metric, tracked by a CRM, shows how many leads convert into tours, then into leases
What is lead to lease conversion?
VLA stands for what
What is Virtual Leasing Assistant?
Funnel tracks every communication for onsite and offsite teams for these communication mediums
What is email, sms, and phone?
Greystar's headquarters city and state
What is Charleston, SC?
Greystar is using these Funnel products at scale
What is CRM and VLA?
Funnel's CRM allows leasing agents to centralize all communications in one place, including these three main communication methods
What is email, sms, and phone?
Funnel's three AI & Automation products
What is chatbot, marketing automation, and VLA?
The domain Funnel send emails from (e.g. propertyname.com, funnelleasing.com, no-reply.com, greystar.com, etc.)
What is greystar.com?
Greystar's rank on both the NHMC largest owner and manager lists
What is first?
Funnel integrates with these Property Management Systems for Greystar
What is Entrata, Realpage, and Yardi?
The area of CRM that shows agents tasks and communication follow ups for the day
What is MyQueue?
Funnel's AI can communicate via these communication mediums
What is email and SMS?
This contact center feature routes inbound communications based on the needs of the prospect
What is skill based routing?
What is 1993?
Funnel has these 5 key products to support the end to end renter journey
What is CRM, VLA, Online Leasing, Onboarding, and Resident App?
Funnel CRM boosts this by automating repetitive tasks and allowing agents to focus on high-priority leads.
What is agent productivity?
This feature automatically sends proactive follow-ups with leads based on their behavior, status or or renter journey
What is marketing automation?
The technical name for the inbound phone call keypress tree
What is interactive voice response or IVR?
This new residential brand launched by Greystar focuses on offering high-quality, affordable, and flexible housing options for renters
What is LTD?
Funnel's old name when we were only a NYC broker blast & syndication tool
What is Nestio?
Funnel CRM supports these two leasing/operational models
What is conventional and centralized?
Funnel AI can communicate during what hours of the day
What is 24/7?
What is browser and simple?