Upholstery
What are the 4 features that come standard on Havertys non-motion fabric upholstery?
1.8 foam density
Upholstery on both sides of cushions
Feather-filled/Down-blend accent pillows
Padded arms, backs, sides
What are the 3 table heights we offer?
-dining (30")
-counter (36")
-bar/pub (40")
What do you schedule at the same time as the In-Home?
Purchase Presentation
What town were we first founded?
Atlanta
What is the process that ProtectAll uses to service accidental damage to furniture?
-Repair
-Replace
-Reselect
What number class is Upholstery?
25
What is the name of the leaf that stores inside the table?
Butterfly
What do you book on the Design calendar for In-Homes when scheduling your design?
Home Visit
Prep Time (2hrs per room min)
Purchase Presentation
What is our symbol on the NYSE?
HVT
What prestigious award did ProtectAll win from the Better Business Bureau (BBB) for how they treat their customers?
Torch Award for Ethics (they are also A+ rated with the BBB)
What should you do for cleaning code "X"?
Clean only by vacuuming or light brushing with a non-metallic brush only. No water, bleach, or solvent.
This is a small, round, wooden cylinder that's inserted into a drilled hole of matching diameter to join pieces of wood.
Dowel / Doweling
What does SWAGGER stand for?
Snuggly, Wall Art, Accessories, Greenery, Gold, Electricity, Rugs
What happened 20 years before Havertys first opened?
Civil War ended
What is the average speed of answer in the Havertys dedicated call center in Tx?
Less than 1 Min !
Custom Look by Design is what vendor?
JOL
What is the Vendor Code for Gascho?
GFC
What 3 Design servies do we offer?
In-Store Consultation
In-Store Appointment
In-Home Appointment
How did Havertys first distribute its furniture?
Horse and Buggy
I've moved to California and need to make a claim on my Audrey for a red wine spill and the movers chipped one of the legs pretty good. What do I need to do to get covered?
Submit a Claim Online at Guardsman.com as Guardsman has nation wide coverage. The red wine can be cleaned but the movers are responsible for their own damage as the pieces have no coverage while being moved or outside the home.
What company offers the only wallsaver we have that can be put directly onto a wall and fully recline?
Artistic Leather (ARR)
A French set of hanging or standing open shelves for the display of collections of objects or ornaments.
Etagere
What is the best thing you can get from the customer for the Designer to create the Before and After "WOW" Moment?
Inspiration Pics / Photos
In what year did we open our 100th store?
1999 - In 2000 we began to launch our own brand of furniture.
My dog "Cat" chewed the arm on one side of the Dakota Sofa my mom gifted me last year. She gave me the receipt and let me know she purchased the extended protection plan. What do I need to do to get covered?
Pet damage is covered, but if the gifted sofa was not purchased in the child's name and address the claim will be denied because the plan is not transferrable.