10 Obj
What is the first objective, to be completed within 90 seconds of customer interaction?
Get to neutral and greet within 90 seconds.
This set (not in display) offers three different arm styles (padded, track and rolled) to give the customer options to versatility and is also available in 3 different colors.
What is the Studio
How often should PNTs be updated with new notes?
Every 1-2 weeks.
With Zero Gravity reclining, LED cupholders, a built-in beverage cooler, and wireless charging, this sleek leather sectional is inspired by luxury jets and includes hidden storage in its arc-style arms.
What is the Yukon sectional
What is our pet rat’s name?
What is Jacob
…. so I’ve heard
Which objective involves discussing financing options with the customer?
Discuss current promo and finance options.
This reclining sofa set offers a 2.3lb density foam and is made with blue steel to ensure long lasting seating.
What is the Wicklow
When placing a part order, where can you find the vendor contact information?
What is the part order binder OR sharepoint
Upholstered in 100% top grain Italian leather, this sofa features deep bagged-and-channeled cushions, a hardwood frame, and rolled arms that give a modern edge to classic design—offering both luxury and long-lasting support.
What is the Churchill
What is Robert’s Signature quote?
What is “Dreams don’t work unless you do.”
What should a salesperson do if the customer does not make a purchase during their visit?
Schedule an appointment if not buying today.
This Bed offers refined rustic style with solid pine construction, a slatted panel bed, and two-toned finishes. Case pieces feature cedar-lined drawers, dark hardware, and a modern farmhouse look.
What is the Spruce Ridge
What are the Core 4 metrics?
What is Avg inv, CPP, Cash in and Finance %.
This beige Italian leather sofa features oversized two-over-two seating, skinny track arms, and a solid wood frame—offering modern elegance with casual comfort and effortless maintenance.
Also available in a sleeper!
What is the Marni
This is the most asked question towards the end of the week (especially on Sundays)
When is the schedule going to be made? Is the schedule going to change?
What is the purpose of raising dissatisfaction with the customer’s current furniture, and how might a salesperson accomplish this?
The purpose is to motivate the customer to replace their furniture by highlighting its shortcomings, such as wear and tear, lack of comfort, or outdated style.
This dark brown table rests on tapered square legs which stem directly from the table top while the four accompanying side chairs boast contemporary ladder backs above their comfortable upholstered seats
What is the Winter Park
Inventory must be due before what date and when should variances be corrected?
Must be done by 15th of the month, variances should be completed same day.
This power reclining sofa features Zero Gravity mechanisms, a power headrest, and a leather-upholstered bucket seat design with footrest extensions—blending style, comfort, and adjustability for everyone.
What is the Voyager
When does the best sale happen?
The best sale is the one we are currently running!
What two steps should a salesperson take to complete the customer interaction if they decide to purchase?
Overcome objections, write it up, and walk them to the door while thanking them for choosing FR.
Made with solid rubberwood and ash veneer, this bed combines Arts & Crafts slatted details with traditional craftsmanship, featuring a hand-applied lacquer finish and reinforced joinery for lasting charm and durability.
also available with storage!
What is the Cristo
Who in our direct contact for all LZB part orders and what information in needed?
Cory, photos and the ACK number
This curved leather sectional features power recliners with “wall-saver” tech, ratchet headrests, wireless charging, and a padded console—delivering sleek style with ergonomic innovation and modular comfort.
What is the Waverly
This is the highest “quality“ furniture on our floor
… depends on who you ask
What is Lazboy