10 Obj
What is the first objective, to be completed within 90 seconds of customer interaction?
Get to neutral and greet within 90 seconds.
This sofa set offers three different arm styles (padded, track and dome) to give the customer options to versatility and is also available in 3 different colors.
What is the Trinity
How often should PNTs be updated with new notes?
Every 1-2 weeks.
This upgraded version of the Lounge collection features power motion reclining, top-grain leather, and a built-in USB charging station.
What is the Lounge II
What is Maxeen’s passion according to her name tag?
What is Sparkly Things
Which objective involves discussing financing options with the customer?
Discuss current promo and finance options.
This reclining sofa set offers a 2.3lb density foam and is made with blue steel to ensure long lasting seating.
What is the Wicklow
When placing a part order, where can you find the vendor contact information?
What is the part order binder OR sharepoint
This luxurious collection features a spacious 4-piece chaise sectional and a sleek sofa, both upholstered in 100% Italian top-grain leather. Known for its deep seating, sleek track arms, and solid hardwood feet, it balances comfort and timeless elegance.
What is the Durango Collection
What is Robert’s Signature quote?
What is “Dreams don’t work unless you do.”
What should a salesperson do if the customer does not make a purchase during their visit?
Schedule an appointment if not buying today.
This Bed offers refined rustic style with solid pine construction, a slatted panel bed, and two-toned finishes. Case pieces feature cedar-lined drawers, dark hardware, and a modern farmhouse look. Available in 3- or 4-piece sets with queen or king beds.
Spruce Ridge
What are the Core 4 metrics?
What is Avg inv, CPP, Cash in and Finance %.
This versatile collection includes an executive desk and a panel bed, both featuring a rustic charm with a rich, multi-toned wood finish.
What is the Sedona Collection
This is the most asked question towards the end of the week (especially on Sundays)
When is the schedule going to be made? Is the schedule going to change?
What is the purpose of raising dissatisfaction with the customer’s current furniture, and how might a salesperson accomplish this?
The purpose is to motivate the customer to replace their furniture by highlighting its shortcomings, such as wear and tear, lack of comfort, or outdated style.
This table rests on tapered square legs which stem directly from the table top while the four accompanying side chairs boast contemporary ladder backs above their comfortable upholstered seats available in 2 colors!
What is the Largo
Inventory must be due before what date and when should variances be corrected?
Must be done by 15th of the month, variances should be completed same day.
This collection features both a stylish panel bedroom, dining, matching occasional tables as well as tv stand, showcasing a modern, minimalist design crafted from solid acacia wood.
What is the Sol Collection
When does the best sale happen?
The best sale is the one we are currently running!
What two steps should a salesperson take to complete the customer interaction if they decide to purchase?
Overcome objections, write it up, and walk them to the door while thanking them for choosing FR.
Made from solid acacia wood and thick cut acacia veneers, this Bed showcases a rustic, hand-finished appearance and distinctive cut-outs for a rugged-yet-refined addition to any bedroom.
What is Wolf Creek
Before offering replacement What is the procedure we follow if product is in home and was discovered damaged shortly after? (3 steps)
Send pictures through podium, offer k@h, see if part can be ordered.
This name is shared by a power reclining sofa on display and a 6-piece sectional no longer featured, both showcasing plush comfort and modern functionality from different manufacturers.
What is the Apollo Collection
This item can never be found when needed — especially on the oak side!
Tape Measure