Key Places
The new platform that will replace all our current systems, including Eadvantage, Qfund, NextGen , and Loan Guard?
FUSE
Date of LA Fuse Launch?
April 19th
All Fuse related tools, emails, documents are kept in the _____ _____ ____ to allow for an organized method of referencing leading up to, during, and after launch.
FUSE playbook Binder
This will be used daily to count money?
Cash Count Sheet
What have we all been doing to get ready?
Practicing
The Name of our Online Contact Center
Customer Care Center
The day Fuse is launched is called?
Go Live Day
At the end of every week this should be signed by each employee in the center to show completion of all assigned tasks and send to DDO.
Signature Page
Name ALL in store Collateral options:
Check , Debit, ACH
Omni gives our customers a _____ for the way they want to do business with us!
Choice
All Department pages are found here?
The HUB
Zoom call room that we will all be on for launch day?
The War Room
This section of the Fuse HUB page should be read daily for Fuse Communications, Tools, & Resources
Implementation
List Our 4 Storefront Disbursement Methods
Cash, Check, prepaid card, Instant Deposit
Fuse cuts down on printing and allows us to be_______.
Paperless
Can find best practices and tips related to FUSE on?
Fuse_ipedia
All employees should arrive at least______ prior to open on launch day?
1 1/2 hours
This is used to track customers who are interested in getting a reminder call when the new online options become available or to receive help in setting up their online portal account?
Fuse Portal Setup Appointment Log
Now, In store customers and team members refer to this as "Cash Again" or "Buydown". What is the new word we will call this term?
Refinance
This will be a ___ ________, ____ ______ culture!!!
Guides to help us with FUSE and to be kept in our FUSE binder?
Quick Reference Guides
On launch day we should only contact the _____ _____regarding FUSE related issues?
Priority Line
Used when role playing with other Team members for the full customer experience with FUSE
Training Environment
If a customer do not have a check and their debit card as expired (according to our system) what is a new collateral option that we have to help our customer receive a loan in store?
Customer Check printing
Embrace the ______ with a positive attitude. Your attitude influences the customer's perception!!!
change