Writing Good Emails
Most professional emails should start with one of these
Lady Gaga advocates for this body language technique during difficult conversations
Poker face
Finish the tagline from MTV's Real World "This is the true story…of seven strangers…picked to live in a house…work together…and have their lives taped…to find out what happens…when people stop being polite…and
Start Getting Real!
This is the timeline for which feedback should be given
Within 24 hours
This tool is used for Root Cause and Corrective Action identification.
E3
Instead of a thousand-word description send this in its place.
This body position is often interpreted as resistant or defensive
Crossed arms
Everybody does this
Makes mistakes
"AAR" Matey
After Action Review
A strong "why" helps you prioritize and make decisions that align with your core purpose, making it easier to navigate uncertainty.
Provides clarity and direction
Avoid this button unless needed!
Reply All
Keeping your torso facing the person you are talking to expresses this type of body language
Open
Share your own struggles and challenges to help build deeper connections and show you are human
Embrace vulnerability
Like a superhero salesman at your door, leaders should use this action word for feedback.
Solicit
Leaders demonstrate their knowledge and commitment by taking on challenges, showing integrity, and setting the right example for their employees.
Adding colored font, highlights, and emojis will do this
Capture the reader's attention
Building rapport by subtly aligning body language, vocal tone, and gestures with team members
Match and Mirror
Create an environment where employees feel safe to speak up without fear of negative consequences
Encourage honesty
Ask about particular areas, such as, "How can I better support you in preparing for the project?"
Specificity
Corrective actions should ideally be created with this "ladder" in mind.
Hierarchy of Controls
Email subject lines are best when they are
Short and to the point
Command presence in a room
Moral ________ : doing the right thing. Behavioral ________ : doing what you said you’d do
Integrity
Discussing outcomes in front of an entire team can undermine efforts to empower employees.
Respecting privacy
An athlete may say "scoreboard" when faced with trash talk. In business, this is the scoreboard that we point to.