Privacy
We type this in the mainframe in order to access the privacy database
What is PRIV
What shared drive do you access for account closure letters?
what is K:/CLE05/SHARE_ALL_CALL_CENTERS/Financial Wellness Team/Exit Lette
If a client has a Smart checking what checking account can the change to?
What is the Select Checking.
What account has the following compliance requirements
$10 Minimum opening deposit
There is no monthly maintenance service charge associated with this account
There are no check writing capabilities associated with this account. (Clients can use Key’s online banking to make payments using Bill Pay service)
What is the Hassle Free
When using CBD which icon do you click to bring up the customer search screen?
What is Take A Call (red phone)
We can always speculate on the reason of the closure?
What is false
If a client wants to change from Hassle Free checking to a Smart checking what system must be check to verify if the change is acceptable?
What is Chex systems
This link on the Sales Product Guide will let you know if can speak about the product.
What are the Compliance Requirements.
A KEO can be linked as ODP in all states except?
What is NY and CT.
If caller wants to opt out of mailers what letter do we type in the in the Solicit column of Mail field?
What is N
For branch personal needing assistance we should guide to which resource?
What are the AML Account Closure procedures.
Where would we send an email if a sub product change was submitted in error?
What is CDCO CIS Maintenance.
If a client wants to link up their CCA as ODP what dollar amount increment will advance for the CCA.
What is $50.00.
When changing OPD protection on an existing account you must do what?
Submit a SR to delete the existing ODP.
In order to opt out of convenience checks what function key do you press?
What is F8
Where do we direct a client that is a warm file and would like to see if they can continue the relationship?
What is CDD (customer due diligence).
When recommending a change to a different account what must be disclosed to the client so they can make an educated decision?
What are the Compliance Requirements.
This product has an introductory rate will apply to all purchases and to all balance transfers for the first six (6) monthly billing cycles (when balance transfers are made within 60 days of account opening) .
What is the Key2More rewards.
To cancel a clients online banking enrollment you should do the following?
What is email the FWT leaders.
When a caller calls the privacy line what 3 categories should we ask them if they would like to opt out of?
What is convenience checks, mail solicitations, and telephone solicitations.
You will email this department if research is needed on a missing account closure check.
What is RBCDD Questions Feedback.
If a client would like their new product disclosures sent by mail what Free Form work queue would you select?
What is INFOACTION.
For CRA loan what must be disclosed to the caller during the conversation?
Nothing. There no compliance guide so we can not discuss over the phone.
The General Ledger Stat numbers are used in what system?
What is AOX