Show:
REFUNDS
GENERAL
TIN's
DISCLOSURE
OTHER
100

What is the transaction code for the refund? TC what?

TC 846

100

what's the name of the main webpage of IRS intranet?

IRS SOURCE

100

What is a ATIN?

Adoption Taxpayer Identification Number (ATIN)

100

Name the ITIN Supporting Documentation Requirements

  • Original
  • Certified by issuing agency
  • Notarized (Only for exempt applicants) 
100

What is the number of the form that you file each week to get pay?

Form 3081

200

Processing timeframe for an e-filed tax return?

3 weeks

200

What is the hold time on a call?

5 to 7 minutes

200

What form is used to apply for a ITIN number?

W-7 Form

200

Name ITIN General Application Requirements

IRM 3.21.263.2, Overview

Applicants must submit the following documents to obtain an ITIN:

  • Form W-7/W-7SP
  • Supporting Identification Documentation
  • A Federal Tax Return or Exception Documentation 
200

Name the 5 filing status

Single 

Married Filling Jointly

Married Filling separate

Head of household 

Widow

300

Processing timeframe for an paper tax return?

6 weeks

300

How many digits have your ID number?

10 Digits

300

ITIN general processing time frames?

Applicants should allow 7 weeks for the IRS to reply (10 weeks if submitted during peak processing periods, Jan. 15 - April 30, or if you are filing from overseas).

300

Name basic Disclosure Guidelines for ITIN

  • Name of Applicant - Line 1a
  • Name at Birth on Line 1b, if different from Line 1a
  • Date of Birth - Line 4
  • Country of Birth - line 4
  • Country of Citizenship - Line 6a
  • Type of supporting documentation submitted
  • Relationship to applicant 
300

What's the time frame for processing on Amended Return?

16 weeks

400

What is the two types of refunds?

Direct deposit and paper check

400

What's mean ITM?

Integrated Talent Management

400

Name at least 3 ITIN Letters?

  • CP565A - Original Assignment Notice
  • CP565B - Reissue Assignment Notice
  • CP566 - Suspense Notice
  • CP567 - Reject Notice
  • CP574 - Hard Reject Notice
  • 1051 - Return of Documents 
400

In the event the name and TIN provided by the caller at the beginning of the call do not match our records, what do you explain to TP?

ask the caller to verify their information. Terminate the call if, after probing, the information provided still does not match our records. Ask the caller to check their records and call back.

400

First command code used to locate the status of an Unpostable Condition?

CC UPTIN

500

which command code provides a debt indicator to advise the taxpayer that an offset may occur?

CC INOLES

500

How to Obtain Application W-7?

Obtain Form(s) W-7 via:

  • IRS offices world wide
  • 1-800 -TAX-FORM (1-800-829-3676)
  • World Wide Web - http://www.irs.gov/
  • Acceptance Agents (may charge a fee) 


500

Name the required IMF authentication probes

Taxpayer Identification Number (TIN)

Name – as it appears on the tax return

Current address 

Date of birth (DOB) of primary or secondary taxpayer