FY22 All Store Meeting

POLO CONNECT

100

The number that is texted to receive a coupon offer.

89448

200

Two benefits that a customer receives for enrolling in polo connect.

discounts/coupon offers and ability to return without receipts 

300

If a customer is not willing to provide an address what is the next best thing.

Zip code 

400

Role play a polo connect enrollment statement. 

Hi! How are you? Did you find everything ok today? What is you email address?

500

List the steps of a completed polo connect enrollment profile.

First and last name

Mailing address

Zip Code

Email address

Country code 

MWTS

100

scan this with your smart phone and it reveals services and information that is store specific.

What is the QR Code

200

This service allows you to make a purchase from anywhere over the phone.

What is a phone order

300

The customer is sent this in order to view current products that are available in stores.

What is the catalog 

400

You would use this for all phone Orders on the iPad in conjunction of the register to complete a transaction.

What is Adyen 

500

This Recently launched in 2020 in Beverly Hills, and allows customers to browse the store and creates a virtual experience.

What is the virtual store.

5C’s

100

Name the C:

Greet the customer with eye contact and a genuine smile within two minutes of entering the store 

Create 

200

Name the C:

using open ended questions and offer style suggestions  to build the sale 

Convert 

300

Name the C:

Offer your name and a conceirge service to engage the customer 

Connect 

400

Name the C:

Compliment the customers selections and ask if they found everything they needed.

Confirm 

500

Ask the customer if they are enrolled in polo connect and explain the benefits of enrollment. 

Continue 

KPI’s

100

This KPI is an acronym for units per transaction

What is UPT

200

This KPI is an acronym for average volume per transaction

What is AVT 

300

This KPI is the division of traffic and transactions

What is conversion 

400

$200 is the goal for what KPI?

What is SPH

500

What is the company goal and expectation for conversion and UPT?

25% or greater

3.0 or greater 

Store Focuses

100

This focus was launched in 2020 due to the pandemic

What is more ways to shop

200

This focus pertains to the store appearance and presentation 

Show room ready 

300

The goal for this focus is 25% or greater 

What is conversion 

400

This focus tracks each employee transaction and its volume

What is SPH

500

This focus is at the center of everything we do

The customer