Metrics
Cause
Goodwill Trivia
Reports
Next steps
100

$3.30 price average 

children's cloth 

100

High price average 

Pricing too high 

too many higher value/quality items are out on the sales floor

100

Current number of locations 

101

100

cash donations and customer average

70a 

100

Covid symptoms 

Leaves Smart Sheet 

200

minimum sell thru 

40%

200

Low price average 

pricing too low

too many low value/quality items are out on the sales floor

200

Who was the recent merger with 

Goodwill of Monocacy Valley

200

001

found money

200

Customer Theft 

report in G-Connect 

300

Price average should be within ____% of standard for each department

5%

300

High sell thru

pricing too low

not enough merchandise on the floor 

300

Year Goodwill was founded 

1947

300

year over year sales and production metrics 

05 report 

300

TM injury 

Call company Nurse 

400

IPG for linen, elec, and misc 

80-85, 40-45, 95-105

400

Low sell thru 

pricing too high

merchandising problems 

poor organization or shoppability 

Team member may be padding 

 

400

Founder of Goodwill

Edgar J. Helms 

400

DPC

201

400
Need HR assistance 

Submit Contact HR Smart Sheet 

500

52%-60% sell thru 

28%- 35% sell thru 

50%-55% sell thru 


Misc

ladies 

shoes

500

Drop in sell thru to last year when all metrics are met

processing more than last year. 

500

GCNA Mission 

Empowering Individuals, Strengthening Families, and Building Stronger Communities 

500

316

New goods sales 

500

reasonable suspicion 

2 leaders observation